Process Trainer

2 weeks ago


Bengaluru, India Dunzo Full time

**About Dunzo**

Not that long ago, we were on whatsapp with a handful of customers, many of whom were friends and family. Today, we’re an app covering multiple cities in India. Dunzo is a technology company that makes local deliveries fast and easy. Time is the most valuable commodity in today’s time. Our aim is to give it back to you. We take care of your daily chores, from groceries, food, laundry to even organising party supplies - all at the tap of a button.

You’ll get an on ground opportunity to shape a product for users across cities. It takes a lot of hard work, persistence and sweat, which is why we seek problem solvers, because we hope to solve a tough problem, with the very best of minds.

**Role objective**:
You will train and evaluate trainees on a regular basis to ensure there is no process gap between the production and training. You will also constantly maintain and update records pertaining to training and development.

Primary objective: To make trainees production-ready.

**Responsibilities**:

- Create/modify training plan for the given batch as per requirement
- Maintain/update/create performance metrics.
- Maintain Documentation(Attendance, tracker, etc)
- Be the Go-to person during transition (Training to Production)
- Identify training needs with the help of data
- Run a training need analysis

**Skills and requirements**:

- Minimum of 4-5 years relevant experience.
- Must have completed graduation or post-graduation (Degree)
- High levels of Empathy
- Self-starter
- High levels of communication skills
- Proven ability to meet deadlines and a high level of commitment towards deliverables
- Working Knowledge of MS Office.
- Project management skills
- Multitasking Skills.

**This job might be for you if you are**:

- Motivated and Self driven.
- Enthusiastic for Learning.
- Able to manage stakeholders.


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