Soft Skills Trainer

3 weeks ago


Delhi Delhi, India Singh Associates Full time

Job Title: Soft Skill Trainer

Overview:
Key Responsibilities:
1. Training Program Development:

- Design and develop comprehensive soft skill training programs tailored to the needs of collections and sales call center agents.
- Collaborate with management to identify training objectives and performance improvement areas.

2. Training Delivery:

- Conduct engaging and interactive training sessions using a variety of instructional techniques and delivery methods such as workshops, role-plays, simulations, and presentations.
- Provide constructive feedback and coaching to call center agents to enhance their soft skills and overall performance.

3. Content Creation:

- Develop training materials, including presentations, manuals, handouts, and multimedia visual aids.
- Regularly update training content to ensure relevance and alignment with industry best practices and organizational goals.

4. Performance Evaluation:

- Assess the effectiveness of training programs through pre-and post-training evaluations, skill assessments, and performance metrics analysis.
- Identify areas for improvement and implement corrective actions as needed.

5. Training Needs Analysis:

- Conduct regular assessments to identify gaps in soft skills among call center agents.
- Collaborate with supervisors and team leaders to address specific training needs and develop targeted interventions.

6. Continuous Improvement:

- Stay updated on emerging trends and best practices in soft skills training and call center operations.
- Proactively seek feedback from stakeholders and incorporate suggestions to continuously improve training programs and methodologies.

Qualifications and Skills:

- Bachelor’s degree in Human Resources, Education, Communications, or a related field. Master’s degree is a plus.
- Proven experience of at least 3 years as a Soft Skill Trainer or similar role in a call center environment, preferably in collections and sales.
- In-depth knowledge of training methodologies, adult learning principles, and instructional design concepts.
- Strong interpersonal skills with the ability to effectively communicate and engage with diverse audiences.
- Excellent presentation and facilitation skills.
- Proficiency in Microsoft Office Suite and training software/tools.
- Ability to work independently and collaboratively in a fast-paced environment.

**Benefits**:

- Competitive salary package
- Opportunities for career advancement
- Dynamic and supportive work environment

**Job Types**: Full-time, Permanent

**Salary**: ₹12,965.82 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

Expected Start Date: 23/04/2024



  • Delhi, Delhi, India Udayan Care Full time

    **Soft Skills Trainer - UCIT Programme** **Organization: Udayan Care** **Location: New Kondli (Delhi)** **Reports to: Regional Coordinator** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making young lives...

  • Soft Skills Trainer

    4 weeks ago


    Dwarka, Delhi, Delhi, India Orchids The International School Full time

    We are _**Hiring Soft Skills Trainer at Orchids The International School, Dwarka expressway Branch, Gurgaon.**_ 1. Should be _**double vaccinated for this job.**_ 2. Should be a _**female & below the age of 45 years only.**_ 3. Should be an _**immediate joiner & should have excellent communication skills.**_ 4. Should _**have relevant qualifications &...

  • Soft Skills Trainer

    1 month ago


    Delhi, Delhi, India Crescent Systems (Global Voice) Full time

    The job requires training Engineering, MBA and other professional students on Soft Skills and making them Industry Ready. The job role requires travelling to campuses for training. **Job Type**: Freelance Contract length: 3 months **Salary**: ₹30,000.00 - ₹40,000.00 per month **Benefits**: - Food provided Schedule: - Day shift Supplemental pay...

  • Scooty Trainer

    1 month ago


    New Delhi, India Lady Scooty Trainer Full time

    Job Summary:We are seeking a skilled Scooty Trainer to join our team and provide training to individuals who wish to become proficient in operating scooties. As a Scooty Trainer, you will be responsible for delivering training sessions on safety, basic maintenance, and operation of scooties to individuals with different skill levels. You will also be...


  • Delhi, India Tech Mahindra Foundation Full time

    **Role**:Associate Faculty - Soft Skills **Location**: Tech Mahindra SMART Academy for Healthcare, Delhi **Experience**: 3-4 years of teaching experience in communication and interpersonal skills. **Qualification**: Graduate / Post - Graduation in English. **Number of openings**: 1 **Roles and Responsibilities**: - Create lesson plans/curriculum for...

  • Soft Skills Trainer

    4 days ago


    Delhi, Delhi, India SkillSphere Education Full time

    About the internship:Do you enjoy debating? Love Model United Nations? Join Skillsphere's 2-week Week internship to train India's brightest kids from May 27th to June 10th, with a stipend of Rs. 1000 Per day for 14 daysWe're looking for sharp, poised speakers who have what it takes to train students in debating and more.Selected intern's day-to-day...

  • Trainer

    6 days ago


    Delhi, India Purplle.com Full time

    Overview: Training and developing employees in a retail setting on a day-to-day basis. Develop and deliver training programs for beauty products- Makeup, Skincare, fragrances, and accessories, focusing on product knowledge, selling techniques, and brand values. Developing training schedules and curriculum based on the specific needs of the...

  • Induction Trainer

    1 month ago


    Delhi, India MNR Solutions Full time

    **Purpose of the Induction Trainer is to**: Lead, Manage, Deliver & Coordinate training of New Hire & Existing academic staff PAN India. **As an Induction Trainer, you are expected to**: 1) Plan, develop & manage the onboarding, induction & training program for campus hired talent ensuring a seamless transition & learning for job readiness. 2) Curate...


  • Delhi, India TECH MAHINDRA FOUNDATION Full time

    **Roles and Responsibilities**: - Create lesson plans/curriculum for Spoken English/Soft-skills and interpersonal skills - Facilitates day-to-day classes to assist student’s communication and interpersonal skills. - Constantly monitors and updates the quality of training and curriculum from time to time. - Track student progress and give them feedback. -...

  • Corporate Trainer

    2 days ago


    Janakpuri, Delhi, Delhi, India Virtualteam Finserv Private Limited Full time

    Greeting..!! We are looking for a Trainer to train our collection and recovery group (BFSI/Banking process on the following Soft skills Communication skills Query resolution Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to customer support group and concerned...

  • Hospitality Trainer

    4 weeks ago


    Uttam Nagar, Delhi, Delhi, India Flywide Aviation institute pvt ltd Full time

    A hospitality trainer is a professional responsible for training individuals within the hospitality industry, which includes sectors such as hotels, restaurants, resorts, and other related businesses. Their primary goal is to enhance the skills and knowledge of employees to ensure high-quality service, customer satisfaction, and efficient operations within...

  • Clinical Trainer

    1 month ago


    Delhi, India Apollo HomeCare Full time

    **Reporting to**: Administratively reporting to clinical trainer and functionally to nursing officer **Department**: Learning Centre **Location**: Hyderabad/ Chennai/ Delhi/ Bangalore/ Ahmedabad/ Kolkata **Roles and responsibilities** **Content Management**: - Responsible for clinical content management at the unit level in co-ordination with corporate...


  • Delhi, Delhi, India Embino Technology Company Full time

    **Job Type**: Freelance Contract length: 3 weeks Pay: ₹25,000.00 - ₹40,000.00 per week **Benefits**: - Food provided Schedule: - Day shift Work Location: In person

  • Sr Executive

    3 weeks ago


    delhi, India Purplle.com Full time

    Overview:Training and developing employees in a retail setting on a day-to-day basis.Develop and deliver training programs for beauty products- Makeup, Skincare,fragrances, and accessories, focusing on product knowledge, selling techniques, andbrand values.Developing training schedules and curriculum based on the specific needs of the...


  • Delhi, Delhi, India Maa shanti skills pvt. ltd. Full time

    we want a artificial intellgence trainer for part time classes. **Job Types**: Full-time, Part-time **Salary**: From ₹20,000.00 per month Expected hours: 3 - 4 per week Schedule: - Day shift - Morning shift **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Python Trainer

    1 day ago


    Delhi, Delhi, India Udayan Care Full time

    **Organization**: Udayan Care **Program**: IT Program **Location**: New Kondli (Delhi) **Job Title**: Python Trainer **Reporting to**: Regional Coordinator **About Udayan Care**: Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making...


  • Chhattarpur, Delhi, Delhi, India Career Companion Institute Full time

    Counsel students - Create program curriculum - Create and engage students in debates - Conduct video sessions - Conduct public speaking sessions - Prepare students for interviews **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month Schedule: - Day shift - Evening shift - Morning shift Ability to commute/relocate: -...

  • IT Trainer

    1 month ago


    Delhi, India Lighthouse Communities Foundation Full time

    **Roles and responsibilities**: - Responsible for conducting an Office Executive training program at the respective Lighthouse. - Engage in designing and developing the curriculum framework and day-wise lesson plans/ activities. - Responsible for providing a daily attendance sheet, and highlighting to the respective Centre Heads and skilling team about the...

  • Sr Executive

    3 weeks ago


    Delhi, India Purplle.com Full time

    Overview:Training and developing employees in a retail setting on a day-to-day basis.Develop and deliver training programs for beauty products- Makeup, Skincare,fragrances, and accessories, focusing on product knowledge, selling techniques, andbrand values.Developing training schedules and curriculum based on the specific needs of the...

  • Sr Executive

    3 weeks ago


    delhi, India Purplle.com Full time

    Overview: Training and developing employees in a retail setting on a day-to-day basis. Develop and deliver training programs for beauty products- Makeup, Skincare, fragrances, and accessories, focusing on product knowledge, selling techniques, and brand values. Developing training schedules and curriculum based on the specific needs of the retail...