Hiring for IT Helpdesk

2 weeks ago

Lucknow, India Progressive Infotech Pvt. Ltd Full time

**Roles and Responsibilities**
- Coordinates the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues, based on issue priority.
- Develop help sheets, solutions and FAQ lists for end users.
- Develop standard operating procedures for IT support staff that outline how problems are identified, documented, assigned and corrected.
- Develop request handling and escalation policies and procedures.
- Alert management to emerging trends in incidents.
- Track and analyze trends in the Service Desk and generate statistical reports.
- Generate reports based on service level agreements and required metrics.
- Assist in providing first level support to end users when volumes are high; May be required to act in the role of an IT Technician II as demand requires. Will be required to participate in the on-call rotation.
- Perform other related duties, as assigned.

Any Graduate or a three-year program at a recognized educational institution in Computer Science or Information Technology, or an acceptable combination of education, training and experience.

**Salary**: ₹216,000.00 - ₹280,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Weekend only

Shift:

- Rotational shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8368945837
- Health insurance

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