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Malayalam Customer Support

1 month ago

Chennai Tamil Nadu, India Impetuson Full time

Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
- Converting a suspect to a prospect. This involves the following:

- Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.
- This will also involve making calls at different times in order to achieve success. - Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales officer until conclusion
- Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.
- Responsible for conversion of suspects to prospects to customers.
- Provide support to the sales team in increasing conversions by:

- Prompt calling to all suspects / prospects
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
- Responsible for complete knowledge of company products and policies as well as those of competition.
- Responsible for quality of the conversation, which entails the following:

- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
- Ability to handle objections.
- Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.
- Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.
- Providing market feedback to the supervisor: It is important to share with one’s supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-à-vis the same being charged by a specific competitor.
- Relevant work experience in sales, marketing, promotions or telemarketing

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8925646078