Customer Care Executive Voice

3 weeks ago


Mumbai Maharashtra, India Leads 2 Business Solutions Pvt. Ltd. Full time

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- 5

Country and language
- India
- English

**Advertising location**Mumbai, MaharashtraMumbai, MaharashtraMumbai, MaharashtraJob type
- Full-time

Schedule
- Rotational shift
- US shift

Pay₹30,000.00 - ₹32,000.00 per monthSupplemental Pay
- Other

**Benefits**:

- Work from home

Job description

**Process name - ALG WAHA (travel process - airline ticketing) (WORK FROM HOME)**

**Joining date - 26th Feb 2024**

**GDS process - (VOICE) Experience - HSC/Grads with 1 years of GDS experience in Amadeus and Sabre.**

**Experience should be in voice process.**

**Shifts - 24*7 rotational**

**Week off - 2 rotational week-offs.**

**Communications level - STRICTLY cluster 2 (no compromise on quality of communications)**

**Salary
- Upto 32K in hand based on last drawn**

System will be provided by company.

**Responsibilities**:

- Handling customers' inquiries and providing solutions through phone calls.
- Gathering customer information and explain service options and procedures.
- Identifying customer needs and recommend appropriate actions.
- Following up with customers to ensure issue resolution.
- Documenting customer interactions and provide feedback on customer satisfaction

**Requirements**:

- Should be ready to work in **Rotational shifts (any 9 hours of shift).**:

- Excellent communication and customer service skills.
- Working knowledge of computer systems and software.

**Aadhaar number mandatory.**

Show full descriptionCustomised pre-screening
- Application question: This is an employer-written question. You can report inappropriate questions to Indeed through the "Report Job" link at the bottom of the job description. "Are you comfortable for 24/7 shift?"
- Application question: How many years of BPO experience do you have?

**Settings**Application method

Require CV
- Yes

Application updates

Recruitment timeline
- 3 to 7 days

Job budget
- ₹486.00 daily
- When I add someone to my shortlist, send them a message to start a conversationSet up

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**Edit the job postJob description **

**Process name - ALG WAHA (travel process - airline ticketing) (WORK FROM HOME)**

**Joining date - 26th Feb 2024**

**GDS process - (VOICE) Experience - HSC/Grads with 1 years of GDS experience in Amadeus and Sabre.**

**Experience should be in voice process.**

**Shifts - 24*7 rotational**

**Week off - 2 rotational week-offs.**

**Communications level - STRICTLY cluster 2 (no compromise on quality of communications)**

**Salary
- Upto 32K in hand based on last drawn**

System will be provided by company.

**Responsibilities**:

- Handling customers' inquiries and providing solutions through phone calls.
- Gathering customer information and explain service options and procedures.
- Identifying customer needs and recommend appropriate actions.
- Following up with customers to ensure issue resolution.
- Documenting customer interactions and provide feedback on customer satisfaction

**Requirements**:

- Should be ready to work in **Rotational shifts (any 9 hours of shift).**:

- Excellent communication and customer service skills.
- Working knowledge of computer systems and software.

**Aadhaar number mandatory.**

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- BPO: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9903307473



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