Non Voice Process

5 days ago

Pune Maharashtra, India Meraki IT Solutions Full time

DESIGNATION**:Team Managers-US/UK Non-Voice**

QUALIFICATION**:Graduate/Post Graduate**

LOCATION / LOCALITY**:Pune, Maharashtra.**

CTC BUDGET**:8LPA - 9LPA.**

EXPERIENCE REQUIRED**:5 + Years.**

WORK DAYS**:Monday-Friday.**

WORK TIMINGS**:Rotational Day
- Night any 9 hrs.**

NOTICE PERIOD**:Immediate ( Max 15 Days)**.

INTERVIEW PROCEDURE**:1st round-Online Test(Grammar, Comprehension, Logic), 2nd round
- HR Interview, 3rd Round - Operations round.**

OTHER CRITERIA**:Good academic record (50% or above).**

PLEASE SHARE YOUR RESUME ON MY WHATSAPP NUMBER**:+91 8123896951 OR**

**SKILLS REQUIRED**: MIS, communication, KPO, BPO.

**ROLES & RESPONSIBILITIES**:
Specifications (Skillset):

- Graduate/Post Graduate (Preferably Commerce).
- Good academic record (50% or above).
- Excellent communication skills (Verbal and Written).
- Strong analytical skills
- Minimum 4 years of post-qualification experience in the BPO/KPO industry.

ROLES & RESPONSIBILITIES:

- This position will serve as a key member of the Nonvoice Service Team.
- I will be reporting to the Process Manager.
- This position will require an individual who has a previous and demonstrated ability to succeed in - Proven people management skills
- Service delivery best practices, and assisting with the design and implementation of new processes and tools.
- Exceptional customer service and ensures all staff members perform at a consistently high level.
- The Team Lead will be responsible for understanding operational requirements,
- This position will require the ability to cultivate a team environment that provides
- This position will require motivating, instilling accountability, and achieving results.
- This position will require monitoring the effectiveness of a team of Process Associates.
- This position will require the ability to prepare MIS reports.
- This position will require interacting with Customers and managing their queries.
- This position will require providing day-to-day coordination on the activities of the team.
- This position will require attending and responding to written/electronic correspondence.
- Should have exposure to handling 15-20 FTEs.
- Should be only from an international nonvoice background.

Pay: ₹800,000.00 - ₹900,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Total Work: 5 years (required)
- Assistant Manager /Team Leader role: 2 years (required)
- BPO/KPO Industry: 4 years (required)
- International non voice background: 5 years (required)

Work Location: In person

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