Customer Support Executive

4 months ago

Chennai, India Fusion Innovative Full time

**Required Experience: 1 to 5 years**

**Work Location: Chennai (No Remote)**

**Roles & Responsibilities**:

- To maintain high efficiency in handling escalated calls from the L1 team.
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shifts for escalation process and process compliance
- Handling all the queues efficiently and work towards case closure.

**Required Skills**:

- Excellent Communication with International Voice Support experience.
- Hands-on experience in Mobility/POS related Application & Desktop/General system related issues
- Experience in Telecom will be an added advantage.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹40,000.00 per month

Schedule:

- UK shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (preferred)

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