Operation Executive
2 weeks ago
**Operation Executive Job Description**
**About the company**:
EldersIndia is a unique initiative bringing corporates, employees, their senior family members and service providers under one platform with an aim to:
1. Improve the quality of life of elders
2. Help corporate employees manage their responsibilities towards elderly family members
3. Assist corporates to support employees in the workplace
**Job Responsibilities/Scope of work**
1. Assist Operations Manager to manage daily operations on site
2. Be the first point of contact for any service-related queries
3. Provide assistance on booking service on App if necessary
4. Discuss grievance management & escalations, if needed
5. Discuss feedback from employees on the portal & conduct trainings at site
6. Be the first point of contact for corporate employees at the site
7. Provide advice and guidance on services provided, EldersIndia APP and related topics
8. Handling administrative matters related to daily operations and business development
9. Provide assistance in resolving customer complaints
10. Receive and call customer at regular intervals to assist them to avail service
**Education and Training**
1. A Bachelor’s degree in any field/Master’s degree in any field (MSW) Preferable.
2. Excellent interpersonal, written and oral communication skills.
3. Knowledge of CRM systems.
4. Computer skills.
5. Knowledge of mediation and conflict resolution techniques is preferable.
6. Proficient in Microsoft Office Suite
Industry - Senior Care
Employment type - Full time
Location - Bangalore
Experience - minimum 1 years
Salary - Negotiable (Market Standards)
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 01/05/2024
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