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Rto and Vehicle Insurance Coordinator

5 months ago

Bengaluru, India PSN Automobiles Full time

As an RTO and Vehicle Insurance Coordinator, the role is to oversee and manage all activities related to vehicle registration at the Regional Transport Office (RTO) and ensure compliance with insurance requirements. They will be responsible for coordinating insurance processes, facilitating policy renewals, handling claims, and ensuring smooth communication between vehicle owners, insurance companies, and the RTO.

**Responsibilities**:
Insurance Compliance:

- Ensure that all vehicles registered at the RTO have valid insurance coverage as per regulatory requirements.
- Verify insurance policies and documentation to ensure compliance with standards and regulations.
- Educate vehicle owners about the importance of insurance and the consequences of non-compliance.

Policy Renewals:

- Monitor insurance policies of registered vehicles and proactively coordinate with vehicle owners for timely policy renewals.
- Send renewal reminders to vehicle owners and assist them in the renewal process.
- Maintain accurate records of policy renewal dates and follow up on pending renewals.

Claims Processing:

- Assist vehicle owners in filing insurance claims for accidents, theft, or other covered incidents.
- Coordinate with insurance companies, assessors, and vehicle owners to ensure proper documentation and timely processing of claims.
- Communicate claim status updates to vehicle owners and provide necessary assistance throughout the claims process.

Insurance Verification:

- Validate the authenticity and accuracy of insurance documents submitted by vehicle owners during the registration process.
- Collaborate with insurance providers to verify policy details and ensure compliance with regulatory requirements.
- Maintain records of insurance verification and update the RTO database accordingly.

Communication and Coordination:

- Serve as a liaison between vehicle owners, insurance companies, and the RTO.
- Communicate insurance-related requirements, updates, and changes to vehicle owners and insurance providers.
- Address queries, concerns, and complaints related to insurance from vehicle owners and provide necessary support and guidance.

Compliance Monitoring:

- Stay updated with insurance regulations, policies, and procedures set by the RTO and relevant authorities.
- Ensure all insurance-related processes and activities comply with regulatory requirements.
- Collaborate with internal and external stakeholders to implement necessary changes to ensure compliance.

Record Keeping and Reporting:

- Maintain accurate and up-to-date records of insurance-related information for registered vehicles.
- Prepare reports on policy renewals, claims settlements, compliance status, and insurance-related issues or trends.
- Provide regular reports to superiors and relevant stakeholders on insurance activities and performance metrics.

Customer Service:

- Provide excellent customer service to vehicle owners regarding insurance-related matters.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Assist vehicle owners in understanding insurance policies, coverage options, and claim procedures.

Qualifications and Skills:

- Bachelor's degree in a relevant field (such as Business Administration, Insurance, or related field).
- Previous experience in insurance coordination, vehicle registration, or a similar role is preferred.
- Knowledge of insurance policies, procedures, and regulations in the automotive industry.
- Familiarity with RTO processes, vehicle registration, and related compliance requirements.
- Excellent communication and interpersonal skills to effectively interact with vehicle owners, insurance providers, and RTO officials.
- Strong organizational and time management abilities to handle multiple tasks and meet deadlines.
- Attention to detail and accuracy in verifying insurance documentation and maintaining records.
- Ability to work independently and collaboratively in a team-oriented environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹50,000.00 - ₹60,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Speak with the employer**
+91 9686697813