Trainer
3 weeks ago
Job Information
Industry
- Financial Services
Work Experience
- 1year to 3year
State/Province
- Karnataka
City
- Bangalore
Zip/Postal Code
- 560092
Country
- India
At **FYERS** (Focus Your Energy and Reform Self), our mission is “To Empower New-age Traders & Investors with the Best-in-class Technology and Platforms”
We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers, employees, and communities.
**Role and Responsibilities**:
- Conduct product training for new hires in Stock Market Lines of Business.
- Provide regular coaching and feedback to customer success associates to enhance functional skills and leadership capabilities.
- Set and achieve goals for the training team aligned with departmental objectives.
- Collaborate with stakeholders to manage training delivery plans for various needs.
- Plan for future business requirements and communicate effectively across all stakeholder groups.
- Model effective verbal and written communication, contributing to project/program documentation and business reviews.
- Own and deliver performance metrics related to training and use root cause analysis for continuous improvement.
- Design training curriculum based on inputs from Operations & Quality teams.
- Design and manage the Knowledge Management portal.
- Stay updated on product/process knowledge and bridge gaps in understanding.
- Take part in calibrations and work closely with Quality teams on action plans.
- Manage training throughput and performance, including creating, updating, and managing training content in the Learning Management System (LMS).
- Contribute to process improvement initiatives and ideation.
- Conduct weekly refresher sessions and create Learning Index Audit Reports.
- Drive on-the-job training (OJT) initiatives.
- Ensure compliance with risk management and applicable regulations.
**Preferred Qualifications**:
- Ability to lead training programs for diverse teams such as Sales, KYC, Customer Onboarding, Engagement, Social Media, and Customer Experience.
- Bachelor's degree or higher in any stream.
- Leadership experience in coaching, training, and performance management.
- Experience in training, facilitation, and learning methodologies.
- Advanced skills in MS Office & SQL.
- Excellent verbal and written communication skills.
- Familiarity with virtual training labs is a plus.
- Minimum 1 year of experience in the training domain.
- Good understanding of various teaching methodologies and tools.
- Strong time-management and multitasking skills.
- Excellent presentation skills.
- Graduate with stock market/securities work experience is preferred.
- Good facilitation skills.
- Team player with proficiency in English and Hindi (preferred).
- Experience in preparing Training Needs Analysis (TNA) and Training Needs Identification (TNI).
- NISM certification would be an added advantage.
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