Guest Relations Officer

3 weeks ago


Madukkarai Coimbatore Tamil Nadu, India Sree Abirami Group of Institutions Full time

Job Description: Guest Relations Officer (Hospital)

Position Overview: The Guest Relations Officer in a hospital setting plays a crucial role in ensuring that patients and their attenders receive exceptional care and support throughout their stay. This role involves coordinating with patients, attendants, and hospital staff to address their needs, facilitate smooth admissions and discharges, maintain cleanliness standards, and uphold the highest levels of hospitality.

Key Responsibilities:

- **Patient and Attendant Support**: Act as the primary point of contact for patients and their attendants, providing assistance, guidance, and emotional support as needed.
- **Admission and Discharge Coordination**: Facilitate the admission process by greeting patients and attendants, completing necessary paperwork, and ensuring they are comfortable. Coordinate discharge procedures, including arranging transportation and providing necessary instructions.
- **Communication and Coordination**: Maintain clear and effective communication with patients, attendants, medical staff, and other departments to ensure seamless coordination of services and address any concerns or special requests.
- **Frequent Ward Rounds**: Conduct regular rounds to patient wards to check on their well-being, address any issues or requests, and ensure cleanliness and hygiene standards are maintained.
- **Cleanliness and Environment Monitoring**: Monitor the cleanliness and hygiene standards of patient rooms, common areas, and facilities, taking proactive steps to address any deficiencies and ensure a safe and comfortable environment for patients, attendants, and staff.
- **Customer Service Excellence**: Provide personalized and compassionate service to patients and attendants, anticipating their needs and exceeding their expectations to enhance their experience at the hospital.
- **Conflict Resolution**: Handle any conflicts or concerns raised by patients, attendants, or staff with sensitivity, professionalism, and a focus on finding mutually satisfactory resolutions.
- **Documentation and Reporting**: Maintain accurate records of patient interactions, requests, and feedback. Report any significant incidents, issues, or feedback to the appropriate department or management for follow-up and resolution.
- **Training and Education**: Stay updated on hospital policies, procedures, and services. Provide training and education to staff members on hospitality principles and best practices for patient and attendant care.
- **Continuous Improvement**: Identify opportunities for improving patient experience, service delivery, and operational efficiency. Collaborate with relevant stakeholders to implement changes and enhancements as needed.

Qualifications:

- Bachelor's degree in a relevant field.
- Previous experience in hospitality, customer service, or a similar role, preferably in a hospital setting.
- Excellent communication and interpersonal skills, with the ability to empathize and connect with patients and attendants.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to remain calm under pressure and handle sensitive situations with tact and discretion.
- Knowledge of hospital operations, patient care processes, and cleanliness standards is advantageous.

9750972999

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 9750972999



  • Coimbatore, India HOTEL VIJAY PARKINN Full time

    **Hotel Vijay Park inn is Top 5**, 3 star Hotel.We are looking for a **Guest Relations Officer** to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. **Requirements**: - Bachelor’s degree in Hospitality or Hotel Management from a reputable institute. - 3 years of...


  • Coimbatore, India Zolostays Property Solutions Full time

    ZoloStays, the leading provider of Premium Managed co-living spaces, is seeking a highly motivated and experienced GROs to oversee the management and operations of our spaces. As a GRO, you will be responsible for delivering exceptional guest service to our residents, while ensuring the efficient and profitable performance of assigned ZoloStays Property....


  • Coimbatore, India Zolostays Property Solutions Full time

    ZoloStays stands out as the leading provider of managed student housing and co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing. Zolo is a community that fosters growth and personal development. Our...


  • Coimbatore, India Tezra Full time

    Must have excellent communication skills (English & Local language) Should be matured & Presentable Must have decent computer skills and knowledge of basic EPABX Exceptional customer service skills are a must. Must have good interpersonal and active listening skills. Negotiation and Decision-making skills Creative problem solving skills **Job Type**:...


  • Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Job Number** 24020809 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Respond to any questions from guests, and follow up with guests to...


  • Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Job Number** 24020813 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...


  • Pallavaram, Chennai, Tamil Nadu, India Dr.Kamakshi Memorial Hospital Full time

    Job Details Department Patient Relations Career Level Guest Relationship Officer Total Years Experience 0 - 2Years Gender Any Job Location Pallavaram Quaification Any UG **Job Description**: Specialisation Any Graduate


  • Coimbatore, India ARC International Fertility & Research Centre Full time

    Qualification-Any degree Age limit-25 to 40 Language - English(Fluent) and Tamil Experience-5 to 6 years Guest relation Experience -2 to 3 year **Role and Responsibilities** **Welcoming Patient in a friendly and professional way.** **Addressing and escalating Patient complaints.** **Providing information about facilities, and other...


  • Chennai, Tamil Nadu, India Trend India Workspace Full time

    Trend Works is a leading innovator in the coworking industry, known for its dynamic and rapidly growing presence. We specialize in creating flexible and collaborative workspaces that empower businesses and individuals to thrive in today's fast-paced environment. Joining our team at Trend Works as a Guest Relation Executive means stepping into a pivotal role...


  • Coimbatore, Tamil Nadu, India B16 clinic , unit of Nesam Hospital Full time

    **Requirements and skills** - Proven experience as a Public Relations Officer or similar PR role - Proficient in MS Office and social media is a plus - Familiarity with project management software and video/photo editing is a plus - Strong communication ability (oral and written) - Excellent organizational skills - Ability to work well under pressure -...


  • Chennai, Tamil Nadu, India Santa Monica Full time

    Presentable and professional - Strong interpersonal skills - Proficient in verbal and written communication (English and Malayalam) Location**:Chennai, Kottayam, Pala** For More Info**:+91 91889 22078


  • Coimbatore, Tamil Nadu, India CIEL HR Full time

    **Position : Public Relations Officer - Hospital Management** **Good in English Communication** **Exp : 5 to 8 Years exp in Public Relations Officer from any Hospital Background is Must** **Salary : 25,000 to 30,000** **Work location : Peelamedu, Coimbatore** **Roles and Responsibilities** ** Hands-on experience in creating innovative campaigns to...


  • Chennai, Tamil Nadu, India IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Coimbatore, India Tezra Full time

    Responsible for handling the Front office operations, answering the phone calls and operating EPABX Supervision of routine housekeeping, Security, Courier. Office Maintenance - Upkeep & monitoring of Air conditioner, Gen-Set, Printer, Photocopier, Scanner etc Cafetaria management including finalisation of vendors, and ensure timely delivery, food quality...


  • Coimbatore, Tamil Nadu, India Park Global HR Services Full time

    Hiring Front Office cum Admin Females ( Fresher - Experienced) **Job brief** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to...


  • Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Job Number** 24034891 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Chennai OMR, No.169, Rajiv Gandhi Salai, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...


  • Coimbatore, India Holiday Residency Full time

    We are hiring Guest Relations Manager & Front Office Manager for our hotel. If you are a Hospitality Graduate or Diploma holder in Hospitality with a good 1 to 2 Years Exp or Fresher in a Hotel or Hostel Front Office. Greet, communicate with and welcome guests Guest relations management. Managed and improved customer service functions Answer all the...


  • Coimbatore, Tamil Nadu, India TECH7 AUTOMATION SYSTEMS (I) PVT. LTD. Full time

    JD: - Plus Two - Any UG Degree - Proficiency in Microsoft Office ( Word & Excel) - Solid written and verbal communication skills **Responsibilities** - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and...

  • Office Admin

    1 month ago


    Coimbatore, Tamil Nadu, India sharadha Terry products private limited Full time

    Qualification: Diploma or Bachelor’s in any degree. - **Proven 1+ years of experience as an administrative assistant or in a similar role.**: - Assist in daily office operations, including answering phones, managing correspondence, and organizing office supplies. - Maintain and coordinate schedules, appointments, and meetings for management. - Greet...


  • Coimbatore, Tamil Nadu, India sharadha Terry products private limited Full time

    Qualification: Diploma or Bachelor’s in any degree. - **Proven 1+ years of experience as an administrative assistant or in a similar role.**: - Assist in daily office operations, including answering phones, managing correspondence, and organizing office supplies. - Maintain and coordinate schedules, appointments, and meetings for management. - Greet...