Service-back Office Executive

3 weeks ago

Satara, India Akashganga Constructional Machines Pvt.Ltd Full time

**Job Overview**: The Service Back Office Executive is a key contributor to the service team, responsible for efficiently managing back-office operations related to spares, dispatch, customer communication, and project tracking. This role involves meticulous attention to detail and effective coordination with internal teams and customers.

**Responsibilities**:
**Spares Quotation**:

- Prepare and send quotations for spares as per customer requirements.

**Dispatch Instruction and Order Acceptance**:

- Generate dispatch instructions based on quotations and ensure order acceptances are processed promptly.

**Spares Report Update**:

- Maintain and update the Spares Quotation report.
- Regularly update the Dispatch Instruction File report.

**Proforma Invoice**:

- Create accurate proforma invoices in a timely manner.

**Requisition, Report, and Follow-up**:

- Issue requisitions and reports.
- Conduct follow-ups to ensure timely responses.

**MIR Posting**:

- Efficiently post Material Inspection Reports (MIR).

**Ledger Maintenance**:

- Maintain ledger records for accurate financial tracking.

**Material Issuance and Rejection Note**:

- Issue materials as required.
- Prepare rejection notes when necessary.

**Miscellaneous Tasks**:

- Manage catalog information.
- Assist the reception department.
- Coordinate and track courier services.

**Site Visit Planning**:

- Plan and organize site visits for new customers.

**Customer Communication**:

- Communicate with customers regarding planning, schedules, and cycle times.
- Establish strong follow-up mechanisms.

**Project % Tracking**:

- Track project progress as a percentage of completion according to cycle time and established processes.

**Proper Communication**:

- Ensure proper communication with customers regarding the scope of work, meeting minutes, and timely execution within the agreed-upon schedule.

**Erection Team Management**:

- Assist in the management of the erection team on-site for efficient project execution.

**Dispatch Clearance**:

- Oversee dispatch clearance processes.

**Qualifications**:

- Bachelor's degree or BE/BTech in Business, Engineering, or a related field.
- Proven experience in a service back-office or similar role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in using office software and tools.

This job description outlines the key responsibilities for the Service Back Office Executive role. Adjustments can be made based on specific company needs and industry requirements.

**Salary**: ₹12,623.47 - ₹21,115.14 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid time off

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

Ability to Commute:

- Satara, Maharashtra (required)

Ability to Relocate:

- Satara, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7410022652

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