O365 (Exchange Online) Expert

2 weeks ago

Chennai, India CGI Group, Inc. Full time

**Position Description**:

- Provides O365 & Teams support in a production 24x7 environment, with rotating on-call duties.
- Exceptionally strong IT background with a focus on network support, implementation, and remote as well as onsite support.
- Expert knowledge of the following technologies : Microsoft 365 Platform, Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps and OneDrive for Business
- Windows and Mac OS desktop operating systems
- Troubleshoot federation issues
- Troubleshoot issues signing into Microsoft Teams
- Troubleshoot teams and channels
- SIP & SFB roles
- Understanding of VOIP. Dial-in conferencing
- Excellent understanding of voice work in hybrid scenario & voice gateways/PBX (Understanding of voice codecs eg G.711, G.729)
- Migration from on-prem to SFB Online or to Teams
- Direct Routing CCE
- Normalization and EWS works
- Tools - Fiddler / Netmon or Wireshark, Solid understanding of client/server, networking, and Internet technologies fundamentals
- Exchange / SPO Integration with Teams
- Guest Access and AAD sync from AD perspective
- Teams Room System - IP phone devices
- O365 Security & Compliances
- Good with SIP, RTP, HTTP protocols.
- Fair understanding of Lync/Skype for business server roles (Front end, Director, Mediation, Reverse Proxy..)
- Understanding and troubleshooting knowledge on TCP/TLS protocols.
- Tier 1 & 2 technical support and Coordinate with Tier 3 support.

**Skills**:

- Exchange Server
- SharePoint development
- Active Directory
- Server - Wintel

**What you can expect from us**:
**Insights you can act on**

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.

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