Travel Experience Counselors Ii
2 weeks ago
Travel Experience Counselors II
- (230000GG)
**Job details**:
**Department**
Travel Experience
**Global Grade**
Travel Experience Counselor II
**Primary Responsibilities -**
- Provides consultative customer support services to clients via multiple channels
- Creates and completes travel arrangements (car, hotel, air, rail, travel insurance, visas) for moderately complex travel itineraries/BO task
- Moderately complex ticketing/exchange
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- First level - Invoice & Billing related queries
- GDS queue monitor
- Bookings of VIP travelers
- Liaise with vendors/suppliers
- Works under moderate supervision
- Resolves moderately complex problems with potentially nonstandard and multi-destinations, ticket exchanges, and complex fares
- Escalates more complex problems to more experienced staff
- Assignments include both routine and non-routine work
**Qualifications**:
**Qualifications -**
- Graduation completed / 1-year Diploma in Travel & Tourism
**Experience & Education -**
- Experience
- 3+ years of experience working in a customer service environment that includes 2+ years as a travel counselor
- Languages
- English fluent
- Strong verbal and written communication skills
- Knowledge, skills, and abilities (KSAs)
- Good travel industry knowledge - Geographical knowledge, Airline hubs, interline airline agreements & fares
- Skilled in GDS
Primary Location
:
Gurgaon
Employment type
:
Standard
Job Family
:
Travel Counselors
Scope
:
Country
Travel
:
No
Shift
:
Flex Time
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Jul 31, 2023
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