Tele Counselor

4 days ago

Indore, India Web Inforce Full time

**1. Providing Telephonic Counseling**:

- Conduct counseling sessions with clients via phone calls.
- Offer emotional support, active listening, and empathy to clients who may be dealing with a wide range of emotional or psychological issues.

**2. Assessing Client Needs**:

- Conduct initial assessments to understand the client's concerns, goals, and needs.
- Identify underlying issues and develop a personalized treatment plan or intervention strategy.

**3. Crisis Intervention**:

- Assist individuals in crisis, including those experiencing suicidal thoughts, domestic violence, or substance abuse issues.
- Follow established protocols for handling crisis situations and making appropriate referrals when necessary.

**4. Maintaining Confidentiality**:

- Ensure strict confidentiality and privacy for clients by following ethical and legal guidelines.
- Adhere to HIPAA (Health Insurance Portability and Accountability Act) regulations when handling client information.

**5. Documentation**:

- Maintain accurate and detailed records of client interactions, assessments, and treatment plans.
- Use electronic health records or case management systems as required.

**6. Providing Information and Resources**:

- Offer clients information about available resources, self-help strategies, or community services that can assist in their healing or recovery.

**7. Self-Care and Supervision**:

- Engage in self-care practices to prevent burnout and manage stress associated with counseling.
- Seek supervision or consultation from experienced professionals when needed.

**8. Continuing Education**:

- Stay up-to-date with the latest counseling techniques, theories, and best practices through ongoing education and training.

**9. Adhering to Ethical Standards**:

- Abide by the ethical standards and codes of conduct set forth by relevant professional organizations, such as the American Counseling Association (ACA).

**10. Collaboration and Referrals**:

- Collaborate with other mental health professionals, medical practitioners, or social service agencies to provide comprehensive care for clients. - Make referrals to specialists or additional services when necessary.

**Qualifications and Requirements**:

- A bachelor's or master's degree in counseling, psychology, social work, or a related field (requirements may vary by employer).
- Relevant licensure or certification, such as Licensed Professional Counselor (LPC) or similar credentials.
- Strong communication, active listening, and empathetic skills.
- Knowledge of counseling theories and therapeutic techniques.
- Ability to work effectively with diverse client populations.
- Computer literacy, as telecounselors often use electronic health record systems and telehealth platforms.

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Counselling: 1 year (required)
- total work: 2 years (required)

**Speak with the employer**
+91 7703987136

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