Customer Relationship Executive

4 weeks ago

Chandigarh Chandigarh, India Joshi Automobiles Mercedes Full time

We are looking for an experienced customer relationship Executive for service department to be responsible for engaging with key customers by building and preserving trusting relationships.

**Roles & Responsibility**:
**After Sales (service)**
- To be responsible for making outbound calls on a daily basis using data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data provided.
- To inform potential client’s on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure service is prompt, polite and professional standards are kept.

**To assist with other departments as required.**

**People / Team**
- To foster good relationships with all internal departments and cross-functional teams.
- To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
- To refer to senior team members for advice and support.
- To attend all staff meetings and training sessions as and when required.
- To maintain a Guest-orientated approach and demonstrate a professional approach to work and team mates at all times.
- In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.

**The Lead Generator is expected to have the following specialist skills, knowledge and experience:

- **
- Previous B2B or B2C sales experience: - 5- 10yrs. Preferable from Automobile industry.
- Excellent communication skills and an excellent telephone manner.
- Ability to work independently and under pressure.
- Good verbal and written skills.
- A positive approach to objection handling is essential.
- Good organizational skills and attention to detail.
- You must be financially motivated, energetic and reliable with a hunger to succeed.
- We are looking for someone upbeat and organized.
- An interest in the Snows ports and the Leisure industry, and a genuine passion for our products will be invaluable.
- Tenacity for high standard of guest service - wanting to meet and serve guests - a complete understanding of guests needs in line with the brand offering and product delivery.
- A good knowledge and understanding of the technical aspects of the following:

- Microsoft Office and associated systems, including CRM.
- Social Networking (LinkedIn).
- Demonstration of the energy, ability and commitment demanded by this role.
- Root cause analysis with counter measures.
- VOC Portal / CRM Portal ( Complaint Handling )
- NSC Complaint handling
- PSF ( Post Service Follow - up) Calls
- Attending the customers at the time of delivery
- Making new thank you cards format and implementing the same

**Qualification**:
MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech.(mech/auto).

**Perks & Benefits**:

- High Appreciation.
- Increment based completely on performance.
- Any beneficial schemes offered by the organization.
- Benefits of working under industry experts.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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