Relationship Executive

2 weeks ago

Tirur, India Artha Financial services Full time

Responsible for providing outstanding customer service to keep the customers loyal and obtain long-term business, make sure that the communication to the customers is clear.
- Responsible to ensure the achievement of daily call targets allocated by the reporting manager/management.
- Meet potential clients.
- Responsible for getting more than 95% customer satisfaction rate while doing random customer feedback analysis. If any issues occur, address it with the reporting officer.
- Responsible for getting references from customers as a sign of satisfaction and do the courtesy calls and update the status.
- Responsible for making sure that not more than 5% customer dropout are happening because of any issues from company side.
- Making sure that no complaints are received from customer end and if happens, solve it within 2 days of time.
- Maintain good relationship with the customers & follow up with new customers to collect feedback from them.
- Responsible to send report of daily work status updates to the reporting manager.
- Responsible to attend the review meetings as per the plan.
- Familiarity with CRM Software and procedures.
- Outstanding verbal and written communication.
- Strong interpersonal and collaborative skills.
- Valid driver’s licence.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹12,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 7736421115
Expected Start Date: 27/07/2023

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