Logistics Coordinator
4 weeks ago
Must Speak Fluent English and not have an accent
Description
Schedule: 8:00am - 5pm US time
Education: High school or equivalent (required)
Job Responsibilities
CUSTOMER SERVICE
Answer incoming phone calls and online inquiries for the business
Update and manage a call board to ensure the right service members assigned to the right jobs to maximize job opportunities
Outbound calls and bid follow-ups
Follow scripts and continuously develop customer service skills
DISPATCH
Dispatch and manage the whereabouts of multiple trucks and technicians in the field
Schedule service appointments
DIGITAL MARKETING
Assist in social and website posting and brand maintenance
Skills Required
Strong understanding of Service Titan - will train, if necessary
Strong understanding of Google Workspace
Basic computer skills
Basic knowledge of the plumbing industry and terms
Must be able to work independently
**Requirements**:
High school diploma or GED equivalent
Strong written and verbal communication skills
Excellent attention to detail and accuracy
Preferred Experience
Plumbing industry experience
CSR/Dispatch experience (1 year minimum)
Digital marketing experience (will train if necessary)
Individual Goals
Highly organized with exceptional follow-through abilities
Accurate and timely
Goal oriented around customer satisfaction and sales
**Salary**: ₹60,000.00 - ₹80,000.00 per month
Schedule:
- Night shift
- US shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- 3 year (preferred)
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