Quality Review

3 weeks ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

As an independent function within Assessment & Assurance, the Quality Review("QR") Team is responsible for:

- Defining a technology quality management program that defines, measures and monitors quality and supports continuous improvement in line with firmwide requirements.
- Developing and conducting a continuous quality review program against internal and regulatory requirements to ensure quality, completeness and accuracy of technology assessments delivered, including pre-closure review of significant issues and findings.
- Specifically, on the centralized assessment execution model that strives to optimize control testing processes and drive efficiencies, the Quality Review Team is integral to ensuring that the centralized assessments meet the quality requirements from internal and regulatory requirements' aspects.

This position is part of the QR Team and will be based in Bengaluru, India.

**Primary Responsibilities**
- Perform independent Quality review activities to validate quality, completeness and accuracy of technology assessments delivered, including pre-closure review of significant issues and findings stemming from these assessments
- Lead analysis on Quality review findings performed to discern trends and focus areas for appropriate management
- Ability to adapt to JPMC risk methodology and framework and provide quality review outcomes aligned to this approach.
- Work with appropriate stakeholders (e.g. assessment leads and Information Security Managers (ISMs)) to identify meaningful improvement and operational excellence opportunities related to assessment quality, assessment process and the Quality Review program.
- Ability to develop quality metrics for reviewed programs using Industry best practices
- Effectively document and communicate findings and reasonable practices to, and build and maintain meaningful collaborations with, appropriate stakeholders
- Effectively supports the team's collective mission and objectives through personal accountability over work tasks and business results
- Participate in additional key risk and control projects related to the enhancement of technology risk assessment and measurement programs

**Qualifications***:

- At least 7 years' experience in information security/ technology risk management/ assurance services/ quality review/ risk & control assessments, with a good amount of exposure in designing and evaluating technology processes, risks, and controls
- Have a strong background in Auditing, understanding of internal controls, particularly IT General Computer Controls (ITGC).
- Understands quality management fundamentals (including exposure at identifying, developing, and negotiating quality requirements, procedures, and measurements)
- Be detail oriented with ability to evaluate processes, controls, and issues to determine the risks.
- Adept at task prioritization and ensuring deadlines are consistently met in a high-pressure, multi-stakeholder environment whilst maintaining high quality work
- Good at investigating issues to determine root causes and implications, associated threats and collaborate with internal stakeholders' in managing technology risk and evaluating controls
- Strong communication skills, both verbal and written, and can negotiate a challenging situation with ease and proficiency
- Proficient with Microsoft Office product suite, including Project and Visio
- Proven track record of teamwork, collaborating with stakeholders/ customers and driving initiatives
- Should have reasonable knowledge of APAC technology regulatory requirements and risk
- Having attained 1 relevant professional certification will be an added advantage, e.g. CISA/ CRISC
- Preferred qualifications and experiences but not mandatory:

- Familiarity with the firm's technology risk, control and/or compliance assessments and processes
- Familiarity with JIRA and Agile process.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religiou

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