Bpo Supervisor

2 weeks ago

Chennai, India NTT DATA Full time

**Position General Duties**:
Supervisor to assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.

**Role Responsibilities**:

- In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing.
- Need to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
- Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
- Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
- Keep the Standard operating procedure updated and establish due control mechanism.
- Work with quality and business transformation team to identify, recommend and implement process improvement projects.
- Monitoring and reporting team performance as needed set a right goal for all the team members.
- Provide mentorship, coaching and training to the team on all process related updated.
- Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
- Proven track record in managing processes, streamlining workflows and excellent people management skills.
- Presenting the data and provide deep insights about the process to the clients as well as internal management
- Calibrate with QA's to ensure process knowledge and variance are managed and under control.
- Oversee data integrity of member enrollment records and remittance files transmitted from the state.
- Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
- Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.

**Required Skills**:

- 8+ years of experience in US healthcare working with Enrollment and Billing process.
- Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
- University degree or equivalent that required 3+ years of formal studies.
- Ability to work in a team environment.
- Good logical thinking ability.
- Good English Comprehension/written skills should have exposure to MS Office.
- Good Communication Skills - Both Verbal and Written
- Ability to interact with clients preferred.

**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.

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