Ar Caller

2 months ago


Ahmedabad, India RiverEdge Analytics Full time

**Primary Responsibilities**:

- Calling the Insurance companies and follow up on the outstanding Accounts Receivables.
- Handling more complex/aged inventory.
- Ensures assigned accounts are worked towards resolution.
- Follow the basic rules as provided on the SOP
- Assists in resolution of outstanding issues from earlier transactions.
- Expedites calls to the Insurance supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.
- Achieve Production (100%) and Quality Target (98%).

**Daily Routine**:

- Pre-shift Briefing
- Discussion with TL/Manager on priority of the day
- Achieve Production (100%)
- Maintain the Quality (98%)
- Assisting the Co-workers
- Updating Production Tracker

**Weekly Routine**:

- Weekly meeting with TL / Manager
- Training (Refreshers)

**Monthly Routine**:

- Meeting on productivity tracking / Quality / Absenteeism
- Review of SOP

**Quarterly Routine**:

- Quarterly Performance Review with TL/Manager

**Required Qualifications/Skills**:

- Any Degree and above
- 1 to 3years of experience in AR Calling
- Problem solving skills
- Good communication skills
- Good knowledge in MS-office
- People oriented


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