Customer Relationship Executive

2 days ago

AJCBose Road Kolkata West Bengal, India Genix Resources Pvt. Ltd Full time

Hope all are doing well

Job location
- AJC Bose Road
Salary
- Upto 15,000

**Automobile CRE (Customer Relationship Executive) Job Role and Responsibilities - 4-Wheeler Organization (AJC BOSE ROAD)**

**Position Title**: Customer Relationship Executive (CRE)
**Location**: AJC BOSE Road, West Bengal
**Industry**: Automobile - 4-Wheeler (Car Dealership/Showroom)

**Job Overview**:
The Customer Relationship Executive (CRE) in an automobile 4-wheeler organization is responsible for maintaining positive customer relationships before, during, and after the sale. The CRE serves as the key point of contact between the organization and customers, ensuring a seamless experience, from the first inquiry to after-sales services. This role focuses on delivering a high level of customer satisfaction, increasing brand loyalty, and promoting the company's products and services.

**Key Responsibilities**:

- **Customer Engagement & Relationship Management**:

- Act as the first point of contact for all customer inquiries, addressing questions related to vehicle models, features, pricing, financing options, service packages, and maintenance.
- Build and maintain strong, long-term relationships with customers, ensuring they have a positive experience with the company throughout their lifecycle as a customer.
- Regularly follow up with customers to ensure their satisfaction, collect feedback, and address any issues related to their vehicles or services.
- **Sales Support**:

- Support the sales team in generating leads, qualifying prospects, and converting inquiries into sales opportunities.
- Assist customers in understanding available promotions, finance options, trade-in offers, and after-sales services.
- Provide guidance on vehicle selection, explaining product specifications, features, and benefits to prospective customers.
- **Post-Sale Support & Service Coordination**:

- Ensure smooth coordination with the service department to schedule test drives, vehicle servicing, and delivery of sold vehicles.
- Assist in organizing vehicle deliveries and ensure customers receive their vehicles in optimal condition.
- Manage customer service-related concerns, including warranty claims, service inquiries, and any other issues post-purchase, ensuring timely resolutions.
- **Customer Follow-ups & Retention**:

- Regularly follow up with customers post-purchase to check on their experience, address any questions or concerns, and provide information on scheduled services, maintenance, and warranty coverage.
- Promote vehicle maintenance packages, extended warranties, accessories, and other value-added services to increase customer retention.
- Work with senior management to identify strategies for improving customer retention and increasing repeat business.
- **Managing Customer Complaints**:

- Actively listen to customer complaints or service-related issues and handle them with empathy and professionalism.
- Ensure the resolution of complaints in a manner that is satisfactory to the customer while aligning with company policies.
- Maintain a record of customer interactions and complaints, identifying trends and opportunities for service improvement.
- **CRM and Database Management**:

- Maintain up-to-date records of customer information, inquiries, and interactions in the customer relationship management (CRM) system.
- Use the CRM system to track customer touchpoints, service schedules, follow-up reminders, and potential sales opportunities.
- Monitor and update customer contact information to ensure accuracy and ensure customers are kept informed about upcoming service dates, promotions, or new product releases.
- **Customer Education**:

- Educate customers on the proper use and maintenance of their vehicles, including periodic maintenance schedules, troubleshooting tips, and safety measures.
- Provide information on the full range of services offered by the company, such as financing options, insurance, and extended warranties.
- **Promotions & Upselling**:

- Actively promote ongoing sales campaigns, special promotions, and seasonal offers to customers.
- Identify upselling and cross-selling opportunities for accessories, vehicle service packages, and other products to enhance customer satisfaction and increase sales.
- **Market and Product Knowledge**:

- Stay informed about the latest developments in the automobile industry, including new vehicle launches, features, and competitor offerings.
- Develop deep knowledge of the company’s vehicle models, services, and financing options to provide accurate and detailed information to customers.

*

**8697159284**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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