Techops Administrator

We are hiring for the role of a TechOps Administrator with 5-8 years of experience for a Global Infrastructure company.

**Position Summary**

Reporting to the Manager, Global Operations

Senior TechOps Administrator position is responsible for maintaining our On Prem Datacenters & Cloud environments to ensure stable, secure, and scalable environments for our customers.

As part of the broader Global Infrastructure Services team, this person will work with Infrastructure Operations team inside and outside of Bain to provide world-class services in a friendly and supportive manner.

This role will be proactive and focused on monitoring systems, troubleshooting problems, and responding to incidents, queries and requests.

The fast pace of change in IT Infrastructure & Cloud technologies requires this person to be innately curious, quick to learn, devoted to best practices, and results-driven.

**Essential Functions**

Describe the major responsibilities of this position and the percentage of time associated with each one

Essential Functions % of time

L1/L2 support for:

- Cloud | VMware | Nutanix | VxRail | DC Operations
- Terraform & Azure | AWS
- Server Life Cycle Management (Build/QA/Decomm)
- VDI/AVD Support (Citrix/Azure AVD)
- Infrastructure Cleanup (On Prem, Cloud)
- Backup, Storage and DR Ops (Veeam, Druva, ASR, Zerto, Rubrik)
- Windows, Linux Patching for On Prem, Cloud, CloudLaunch (Tanium), SCCM
- Event/Incident Management (DataDog, Prism Central, vCenter, ServiceNow)
- App Secret/Cert Management (Azure, IIS)
- Refresh/Upgrades (OS, Firmware, Drivers, HyperVs)
- Participate in managing day-to-day operations of cloud infrastructure environments, including performance management, monitoring, and assessment of metrics. Handson for Deployments, Templates, Networking, Config, upgrades, App Gateway services, API, CI/CD Pipelines 20%
- Work with business units on new deployments, issues, and improvements to existing services: assist development teams with integrations and identity enablement for SaaS or custom products; deploy IaaS and PaaS infrastructure in AWS, Azure, or GCP using Terraform, Ansible, or another Infrastructure-as-Code tooling. 10%
- Express route configuration and management, Subscription management 10%
- Develop and or improve the automation of tasks and infrastructure using established scripting tools and capabilities.

**Qualifications**

Education

Degree level and area of specialization needed for the performance of this role’s Essential Functions Required
- Bachelor’s degree with a demonstrated interest in technology, technology issues, and analytical analysis.

Preferred
- Vendor Certifications a plus: MCSE, VMware | Nutanix, Azure | AWS & Terraform

**Experience**

Typical number of years/type of experience

Include the required number of years of overall experience as well as years of experience in a particular function (if applicable).

Required
- Minimum 5 to 8 years’ experience with Windows and Linux Operating Systems
- Minimum 5-year experience provisioning, operating and maintaining systems running on a hosted and public cloud provider

Preferred
- Experience with service management and incident response systems such as Service Now and PagerDuty

**Knowledge, Skills, and Abilities**

Include specialized background and key competencies needed to perform the role. Required - Solid knowledge of administering Windows and Linux Servers.
- Sound understanding of Active Directory/DNS
- Experience with PowerShell Scripting, Terraform, Ansible, MS SQL Servers, VMWare vSphere.
- Demonstrated practical knowledge of Citrix, VMware and Nutanix.
- Demonstrated knowledge if iSCSI SAN and other storage technologies
- Hands-on experience with AWS and/or Azure Cloud technology
- Strong Communication Skills (oral and written) are a must
- Results-oriented approach to projects and tasks

**Preferred**
- Ability to identify and enforce AWS, Azure, and GCP best practices
- Understanding of Agile and DevOps is desired

**Job Types**: Full-time, Permanent

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Schedule:

- Day shift

**Experience**:

- VMWare: 5 years (preferred)

Work Location: In person