Service Coordinator
1 month ago
Job Role: Service Coordinator (Kannada Language)
Preferred Language: Kannada
Industry Type : Kitchen Appliances Industry
Experience : Min. 2-5 Years
Salary : 2.4 -3 LPA CTC
Qualification : UG/Graduate/PG
**Responsibilities**:
- Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service.
- Ensure timely and efficient delivery of services to customers.
- Monitor service requests and assign technicians to appropriate jobs.
- Communicate with customers to schedule appointments and provide updates on service status.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Identify opportunities for process improvement and implement changes as needed.
- Resolving issues that arise concerning the delivery of our services.
- Maintaining and tracking clients' service records.
**Job Requirements**:
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
- Excellent customer service and problem-solving skills.
- High quality organizational skills.
- The ability to work well under deadlines and to multitask.
- The ability to build relationships and coalitions within the community.
- Excellent verbal and written communication skills.
- Excellent critical thinking and problem-solving skills.
**Job Types**: Full-time, Permanent
Pay: ₹240,000.00 - ₹300,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 3 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
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