Bpo Voice
2 weeks ago
Call Center Advisor Job Description (Inbound/Outbound process)
Call Center Agent Job SummaryLABORATORY blood tests/X-RAY TESTS PROCESS-Inbound
Customer will call you and want to carry out blood tests, X-Ray test etc.
Job Responsibilities and Duties:
- Answer incoming calls and respond to customer’s inquiries
- Understand what blood test/ X-Ray tests customer want to carry out
- Look for the information and share the price & upsell the package
- If customer has any complaints, resolve customer complaint
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
Call Center Agent Job SummaryLABORATORY blood tests/X-RAY TESTS PROCESS-Outbound: You will call customer who wished us a callback
- Answer Outbound calls and respond to customer’s inquiries
- Understand what customer wants to carry out blood tests.
- Provide product and service information to customers
- Up sell/ Cross sell products and place customer orders in software
- Identify and escalate issues to supervisors
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
Call Center Agent Qualifications and Skills
- Minimum HSC or equivalent pass
- Both English and Hindi
- Marathi and / or any other regional language is advantageous
Fresher’s with good communication skills
Minimum Six months work experience
Health care work experience is an added advantage
- Incentives - Yes
- Work Timing - Nine hour shift with one hour break between 7 AM to 10 PM
- Week Off - One day rotational in a week
**Salary**: ₹11,000.00 - ₹19,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Mumbai - 400080, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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