International Customer Care Adviser

1 month ago

Gurugram Haryana, India Ujobs Consulting Full time

Skills:
Excellent communication skills, Empathy, Problem-solving, Patience, Active listening, Conflict resolution, Time management, Adaptability,

**Responsibilities**:
A customer service representative (CSR) is a frontline employee who interacts with customers to address their concerns, questions, and complaints. Their responsibilities include:

- Customer support: Taking ownership of customer issues.
- Customer feedback: Collecting customer feedback, following up with customers, and noting suggestions for improvement.
- Communication: Managing a large volume of inbound and outbound call.
- Upselling: Upselling customers with information about other products and services when appropriate.
- Teamwork: Working with a team of CSRs and other departments to find appropriate solutions to problems.
- Escalation: Escalating unresolved issues to relevant internal teams.

CSRs should have a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. They should also have skills such as communication, patience, problem-solving, attention to detail, multitasking.

**HR - 9560932363**

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 9560932363

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