Supervisor I, Global Solutions

3 weeks ago

Bengaluru, India Labcorp Full time

Provide leadership support for direct reports by objective setting, monitoring of productivity/quality, monthly one-on-ones and performance reviews. Requires an individual to achieve a level of proficiency in the global scheduling function. Provides technical and advisory support to multiple service lines related to scheduling of financial milestones and operational workloads. Requires an individual portion of the global scheduling workload and serves as an interface providing information to global customers.

Provides a single point of contact for global customers for matters related to scheduling.

**. People Responsibilities**:

- Full responsibility for managing and supervising the team, this includes hiring, coaching, training, scheduling/delegating work, conducting performance reviews and determining pay/promotions.
- To act as the front line manager for customers.
- The incumbent must be available in conjunction with his/her team technical discussion, advice and guidance in response to customers.

Indicate the number of:

- _4-7_ Direct Reports
- _0_ Indirect Reports

**Essential Job Duties**:
These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.
- Single point of contact for matters related to scheduling for operational teams supported by direct reports.
- Responsible for study scheduling and resource management for allocated schedules across multiple global services lines.
- Schedules milestones and details for studies run in the supported service lines
- Updates and maintains proposal and schedule information in management information databases
- Monitors capacity utilization for the supported services lines
- Coordinates scheduling activities with relevant customers (e.g. Study Direction, Client Services, Operations, Subcontractors
- Assists in the production, interpretations and analysis of routine business reports.
- Provides general information about departmental workloads, processes and operations to internal clients.
- Assists in the development and implementation of selected scheduling processes and/or process improvement opportunities. Supports harmonization across global sites.
- Assists in scheduling of Outsourcing services with the support of operational teams
- Works in conjunction with finance in tracking outsourced services
- Assists in creating/maintaining training manuals and templates for scheduling functions.
- Interface with IT services to build reports and provide input to improve the scheduling tool.

**Experience**:
**Recommended**:

- ** Leadership experience 2-3 years**
- ** Okay to work in 2nd shift working hours ie., 2:30 PM to 11:30 PM IST**
- Familiarity with Life Science/Analytical Science or similar business and general operating procedures.
- Effective interpersonal and customer service skills; excellent oral and written communication skills.
- Demonstrated attention to detail; consistent accuracy
- Ability to effectively communicate and negotiate with customers and operational contacts.
- Proven leadership skills, time management and analytical business skills
- Basic knowledge of the systems being used in core scheduling function.

**Labcorp is proud to be an Equal Opportunity Employer**:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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