Supervisor ,quality
2 months ago
XPO India Share Services
Be a Part of something Big
**What you’ll do on a typical day**:
- ** Process management**: Auditing of 10% of the volumes for every in-scope process daily. Monitoring the quality KPI’s for all the process under FSS (in scope functions under P2P OTC, Reporting) and reporting the same out timely to the leadership team.
- ** Quality Management**:Drive sites quality performance by driving and leading the Root Cause Analysis, and Action Plan to fix recurring errors**.** Ensure all the process documentations are updated regularly and shared with the respective teams.
- ** Team Management.** Regular performance review with the team members against set KPI’s and providing constructive feedback regularly.
- ** Stake holder management**: Regular connects with FSS leads and managers to review quality matrix’s.
- **Process Improvements**: Regular process review to identify the process gaps and work proactively on finding effective controls and collaborating with all the internal teams to achieve process improvements.
- ** Continuous Learning and Professional Development of the team members**: Identifying training needs of the team members across the site and creating training plans to mitigate gaps.
- ** Reporting**: Managing the reporting of various quality analysis required by the various leadership team
**What you need to succeed at XPO**:
At a minimum, you’ll need:
- Ability to work flexible hours depending on the process requirements.
- Green Belt Certified Required
- Bachelors in accounting or Finance or Commerce
- At least 10 years of experience in working in various Finance domains (P2P and OTC) team.
- At least 4+ years related experience in quality roles and team handling roles.
- Management reporting experience
- Experience within the logistics or transportation domain will be an added advantage.
- Strong communication skills with all levels of employees and management
- Strong leadership skills
- Ability to lead initiatives across all the processes as needed in addition to daily responsibilities.
- Advance Knowledge of MS Office is mandatory.
- Should be able to perform duties independently and with no supervision
- Good interpersonal skills: participate in a team environment and build strong working relationships.
- Good with time management, multi-task and prioritize workloads, demonstrated analytical capabilities; effectively identify and resolve problems.
- ** Ready to work in US Shift & extended hours including weekends as per process requirement**
XPO India Share Services
Be a Part of something Big
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