Mainframe Operation

4 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%
**Mainframe Operation
- **Pune** - (2-4Years)**

Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Is proactive in identifying potential network services problem areas and recommending solutions. Effectively communicates with all levels of technical and non-technical personnel.

**About this Team**:

- Capital market operations team provides 24x7 monitoring and L1 support for Infra, App and Batch processing for capital market products.
- Ensure availability of Online regions as per the pre-defined SLA’s
- Perform ad-hoc requests internally and externally.
- Monitor Batch jobs to completion as per SLA checklists for Platinum clients.
- Escalate abends with proper research details to respective on call programmers as per SOP
- Execute first line corrective actions for actionable events as per defined SOP
- Facilitate Tape Movement for Stream Transfer Group

**What he will be doing**:

- Monitoring nightly Batch operations for various platforms, mainly running on Mainframe and Unix.
- Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
- Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
- Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
- Maintains peak performance at full capacity for all systems.
- Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
- Recognizes abnormal processing conditions and makes appropriate response decisions.
- Follows escalation procedures when appropriate to resolve errors in a timely manner.
- Makes use of available documentation to resolve errors and documentation gaps.
- Recognizes and implements/automates process enhancements.
- Responds in a timely manner to questions and requests from incoming calls and incident tickets.
- Proactively maintains contact with clients and serves as client advocate to internal organizations.
- Works on internal and external projects of various sizes, complexity.
- Contributes to existing and develops new solution approaches to the IT environment.
- Other related duties assigned as needed.

**What he needs to have**:

- Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
- Knowledge of clients objectives/business priorities and FIS role in achieving
- Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
- Excellent analytical, decision-making, problem-solving, team and time management skills
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources
- Ability to persuade and influence others on the best approach to take
- Ability to multi-task, deal with predefined deadlines
- Flexibility, versatility, dependability, positive outlook, strong work ethic
- Resourceful and proactive in gathering information and sharing ideas
- Ability to analyse all system processing delays, failures and errors to determine the appropriate action necessary for resolution
- Ability to use and reference system related documentation

**What we offer you**:

- An exciting opportunity be a part of **World’s Leading FinTech Product MNC**
- A range of benefits designed to help support your lifestyle and wellbeing
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred s

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