Trainer
2 months ago
Job Purpose:
The Trainer will facilitate and manage training programs, aiming to enhance the performance, productivity, and quality of the workforce in non-voice processes. They will be responsible for identifying training needs, developing training plans, and delivering sessions to support employee development. Their role contributes to reducing attrition, improving employee skills, and ensuring operational excellence.
**Responsibilities**:
- **Training Facilitation**: Deliver training programs for non-voice processes.
- **Training Calendar Management**: Create and manage a comprehensive training calendar, including TNI (Training Need Identification) and refresher training schedules.
- **New Hire Attrition**: Control Attrition in the New Hire Batches
- **Training Efficacy**: Maintain and demonstrate a training efficacy rate of 95% or higher through assessments and performance tracking.
- **Training Plan Development**: Develop comprehensive or individualized training and development plans based on identified needs and performance gaps.
- **Diverse Training Methods**: Utilize a wide variety of training methods to cater to different learning styles and ensure effective knowledge transfer.
- **Content Creation**: Create content for refresher training
- **Conduct Training Sessions**: Conduct engaging and effective training and orientation sessions for new hires and existing employees.
- **Perform Task Audits**: Conduct regular audits of NHT Tasks and to ensure compliance and identify areas for improvement.
- **On-the-Job Training (OJT) Management**: Develop, implement, and oversee OJT programs to facilitate continuous learning and skill enhancement.
- **QA Collaboration**:Work closely with the Quality Assurance team to identify training needs, address performance gaps, and drive quality improvements.
- **Stay Current**:Remain updated on the latest process updates, developments, and best practices.
- **Collaboration**:Work collaboratively with the operations team to identify training needs, drive performance improvement, and enhance operational efficiency.
- Minimum of 3 years of verifiable experience in a Training role within the BPO/ITES industry.
- Excellent presentation skills, including the ability to deliver clear, concise, and engaging training sessions to diverse audiences.
- Hands-on experience with MS Office Suite, particularly Excel and PowerPoint.
- Exceptional written and verbal communication skills in English.
- Prior experience in handling KYC (Know Your Customer) processes within a BPO/ITES environment is highly advantageous.
- Bachelor's degree (or equivalent) in any discipline.
- Relevant training certifications are highly desirable (e.g., CPTM, MTM etc.)
Pay: ₹400,000.00 - ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 5 years (required)
Work Location: In person
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