Tele Caller Executive
3 weeks ago
Job Description for Call Center mentioned below
- Job Description
- Take inbound calls and collect data like patients details (pick and drop location, age, weight, disease, weight, special health supporting tools requirement)
- Make Outbound calls to confirm schedule activity as vendor price and availability
- Book and dispatch ambulance at accurate time with numerous follow ups
- collect payment as per organization norms
- Take follow up for billing and remuneration
- Take & Update feedback for the service improvement
- Communicate with customers via phone and chat in a timely and accurate way
- Provide knowledgeable answers to questions about a product, pricing, and availability
- Follow up with customers to ensure their issues are resolved
- Update our internal databases with information about issues and useful discussions with customers
- Work with internal departments to meet customer's needs
- Handle data entry in various platforms
Key Skills
- Comfortable in voice /calling
Good computer skills, Excel & MS Word
Excellent interpersonal communication skills (Hindi & English)
High level of professionalism and adaptable
Must be available to work some holidays, weekends and rotational shifts
Strong problem solving abilities
Intellectual with good negotiation skills
**Job Types**: Full-time, Permanent
**Salary**: ₹8,431.91 - ₹20,093.96 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- telecalling: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Okhla Industrial Area Phase-i, Delhi, Delhi (required)
Ability to Relocate:
- Okhla Industrial Area Phase-i, Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9315266130
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