Salon Administrator

**Job Overview**: As a Salon Administrator, you will be responsible for overseeing the day-to-day administrative and customer service operations of the salon. Your role is essential in creating a positive experience for clients, ensuring smooth salon operations, and providing support to salon staff and management.

**Key Responsibilities**

**Customer Service**:

- Greet and welcome clients, providing excellent customer service.
- Assist clients in scheduling appointments and answering their inquiries.
- Manage customer appointments and ensure scheduling accuracy.
- Handle client complaints and resolve issues in a professional manner.

**Appointment Management**:

- Coordinate and schedule client appointments, taking into account stylist availability.
- Maintain an organized appointment book or digital scheduling system.

**Administrative Duties**:

- Maintain client records, ensuring accuracy and confidentiality.
- Process client payments, issue receipts, and manage cash register operations.
- Order and maintain salon supplies, including products and equipment.
- Keep the reception area and waiting area clean and organized.

**Communication**
- Act as a liaison between clients and salon staff.
- Relay messages and information to salon professionals.

**Team Support**:

- Provide support to salon staff by assisting with their needs and scheduling.
- Assist in onboarding new employees by explaining salon policies and procedures.

**Sales and Promotions**:

- Promote salon products, services, and special promotions to clients.
- Encourage upselling and cross-selling to increase salon revenue.

**Record Keeping**:

- Maintain accurate and organized records of client information, purchases, and appointments.

**Qualifications**

High school diploma or equivalent (additional education or training in administration or customer service is a plus).

Proven experience in a customer service or administrative role, preferably in a salon or spa setting.

Proficiency in computer software and salon management software for appointment scheduling and record-keeping. Even Freshers can apply.

Excellent communication (English, Hindi and Malayalam) and interpersonal skills.

Strong organizational and multitasking abilities.

Knowledge of salon products and services is an advantage.

**Working Conditions**

Salon administrators typically work in a salon environment, often standing for extended periods. The role may require evening and weekend availability to accommodate salon operating hours.

A salon administrator plays a pivotal role in ensuring a positive and efficient experience for salon clients while supporting the daily operations of the salon. Their ability to manage appointments, provide excellent customer service, and assist salon staff is essential to the salon's success.

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Ernakulam, Kerala (preferred)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (preferred)

**Speak with the employer**
+91 8589930506
Application Deadline: 10/11/2023
Expected Start Date: 13/11/2023