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Junior Executive Operations

4 weeks ago

Pune, India Bajaj Allianz General Insurance Company Full time

:
**Real Time support & Escalation Monitoring**
- Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT.
Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags.
Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward.
Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working day
Endorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day
Customer grievances escalation to be resolved with TAT of 6Hrs for 85% of the cases on working day.
CD Regeneration, based on U/W, ZH approvals.
RTM Location code / IMD change, bulk RTM and individual RTM changes to be handled end to end**Grievance Redressal Unit**
- Act as the registered Grievance Redressal officer for all the channels under Retail Sales function
Conduct root cause analysis of all problem statements received from Intermediary & customers
and highlight the true picture/concerns to the NHODs and senior management
Revisit all complaints and grievances to fix the existing processes, bridge the gaps (if any)
and redesign SOP on 80:20 principle in close collaboration with NHODs

**Audits**
- Address and provide resolution to all IRDA queries related to Retail Sales functions
Ensure 100% closure of all internal and external audit observations within TAT
Maintain complaint report and publish the same to management on monthly/quarterly basis

**Departmental co-ordination**
- Co-ordination with department for PDA and NCB clearance.
NCB Recovery-Sharing updated NCB details Following up NHOD/ZH/TL/TM for NCB clearance.
PDA Clearance
- Sharing updated PDA report, Following up NHOD/ZH/TL/TM for PDA clearance**Department**
:
West

**Open Positions**
:
1

**Skills Required**:
:
Industry Understanding & Competitive Awareness; Relationship Management; Stakeholder Management; Team Management; Data Analysis

**Location**
:
Pune

**Education/Qualification**
:
Graduate/Post Graduate

**Desirable Skills**
:
1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.

**Years Of Exp**
:
1 to 5 Years

**Posted On**
:

- 14-Feb-2023**Designation**
:
Junior Executive Operations

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