Customer Relationship Executive

3 weeks ago


Coimbatore, India Webchirpy Full time

The Customer Relations Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and retention. They serve as a key point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to enhance the overall customer experience.

**Responsibilities**:

- Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests in a timely and professional manner.
- Build and maintain strong relationships with customers to understand their needs, preferences, and expectations.
- Ensure customer satisfaction by actively listening to customer feedback, resolving issues promptly, and providing appropriate solutions.
- Collaborate with internal teams, such as sales, operations, and support, to coordinate customer-related activities and deliver seamless experiences.
- Proactively communicate with customers to provide updates, product information, and relevant promotions.
- Handle customer complaints and escalations, investigating issues, and working towards a resolution to ensure customer retention.
- Identify opportunities to upsell or cross-sell products or services based on customer needs and preferences.
- Maintain accurate and up-to-date customer records and interactions in the customer relationship management (CRM) system.
- Gather customer feedback and insights to provide recommendations for process improvements and enhancements to products or services.
- Stay updated on industry trends, competitors, and market dynamics to better serve customers and provide relevant recommendations.

**Requirements**:

- Bachelor's degree in business, marketing, or a related field is preferred.
- Minimum of 2 years of experience in customer relations or a similar customer-facing role.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
- Strong problem-solving and conflict resolution abilities to address customer concerns and find appropriate solutions.
- Customer-centric mindset with a focus on delivering exceptional service and building long-term relationships.
- Proficiency in using customer relationship management (CRM) software or tools.
- Strong organizational and time management skills to handle multiple customer interactions and priorities.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Empathy and patience to understand and address customer needs and concerns.
- Proactive attitude with a willingness to go the extra mile to exceed customer expectations.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹27,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Speak with the employer**
+91 9791491097
Application Deadline: 30/06/2023
Expected Start Date: 26/06/2023



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