International Bpo

2 weeks ago

Nashik Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- International BPO

Job location:

- Nashik, Maharashtra.

**Salary**:

- 28,000-35,000 per month

**Experience**:

- Total experience: -5 years of experience in customer service or related field.
- Minimum experience:

- 2-3 years of experience as an international BPO.

**Education**:

- Bachelor's degree or equivalent work experience.

Eligibility:

- Only female applicants required.

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**JOB TYPE: FULL TIME**

Profile Introduction:
Join our dynamic team as an International BPO Customer Support Representative and embark on a journey where you'll interact with customers from around the world, providing top-notch service and solutions. As a pivotal member of our organization, you'll have the opportunity to showcase your excellent communication skills while delivering exceptional support in a fast-paced and multicultural environment.

**Responsibilities**:

- Provide accurate information and assistance regarding products, services, and policies.
- Resolve customer complaints and concerns with empathy and efficiency to ensure a positive customer experience.
- Utilize CRM software to document interactions, update customer information, and track issues to resolution.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Stay updated on product knowledge, company policies, and industry trends to effectively address customer needs.
- Contribute to team goals and initiatives aimed at improving customer satisfaction and service delivery.

**Requirements**:

- Proficiency in English (additional language skills are a plus).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Prior experience in customer service or BPO industry preferred.
- Familiarity with CRM software and Microsoft Office suite.
- Willingness to work flexible hours, including evenings and weekends.
- Languages: Hindi, Marathi, English.

**Salary**: ₹28,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person

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