Incident & Request Co-ordinator
3 weeks ago
**Req ID**: 232949
We are currently seeking a Incident & Request Co-Ordinator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Primary Purpose
The primary purpose of the Incident & Request Co-Ordinator is to provide end to end ticket management for all in-scope services.
Lines of Reporting
The Incident & Request Co-Ordinator reports directly into the Incident & Request Manager.
MAIN DUTIES
The main duties include:
- A minimum of 2 years’ experience in a similar role
- Fluent in English dialect and strong written English skills
- IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts
- Prioritising Incidents and Requests as per the agreed Service Level Agreements
- Ability to work autonomously and use initiative to handle difficult situations
- Ability to multi-task, working on multiple Incidents or Requests in unison
- Calling end-users as necessary
- Executing resolutions and fulfilment activities as per knowledgebase articles stored in Remedy
- Functionally escalating Incidents and Requests, to respective resolver teams
- Proactively requesting updates for Incidents and Requests which are assigned to resolver teams
- Seeking end user acceptance of Incident Resolution and Request Fulfilment activities
- Documenting details and steps taken to resolve an Incident or Request
- Proactively suggesting knowledgebase articles for consideration of publication
- Where a Call has been referred to a third party in accordance with agreed process, the co-ordinator will confirm that necessary information has been provided against the agreed knowledge article;
- allow users or resolver groups, authorised 3rd party and support groups to raise or follow up on contacts logged relating to the services
- Incidents will be progressed to higher levels of support in a timely manner so that no resolver group is unnecessarily delaying progress or resolution for an Incident
- escalate any complaints from users to the Team Lead and Service Management team per documented and agreed escalation process
- coordinate and liaise with associated resolver groups and third parties as required.
**About NTT DATA Services**
**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**
**Job Segment**:Consulting, Technology
-
Incident & Request Co-ordinator
3 weeks ago
Bengaluru, India NTT DATA Full time**Req ID**:232949 We are currently seeking a Incident & Request Co-Ordinator to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN). Primary Purpose The primary purpose of the Incident & Request Co-Ordinator is to provide end to end ticket management for all in-scope services. Lines of Reporting The Incident & Request Co-Ordinator reports...
-
Floor Co-ordinator
1 week ago
Bengaluru, India Narayana Nethralaya Full time**Venue: HR Department, Narayana Nethralaya, ‘A’ Block, Basement, #121/C Chord Road, 1st ‘R’ Block, Rajaji Nagar, Bangalore - 560 010, Ph: +91-XXXXXXXXXX (9 am to 5:30 pm)** **Walk-in Date & Time: Daily walk-in on weekdays (Monday to Saturday between 10 am to 4 pm)** - **Interested applicants are requested to bring their updated resume with...
-
Refractive Co-ordinator
1 week ago
Bengaluru, India Narayana Nethralaya Full time**Venue: HR Department, Narayana Nethralaya, ‘A’ Block, Basement, #121/C Chord Road, 1st ‘R’ Block, Rajaji Nagar, Bangalore - 560 010, Ph: +91-XXXXXXXXXX (9 am to 5:30 pm)** **Walk-in Date & Time: Daily walk-in on weekdays (Monday to Saturday between 10 am to 4 pm)** - **Interested applicants are requested to bring their updated resume with...
-
Patient Care Co-ordinator
1 week ago
Bengaluru, India Narayana Nethralaya Full time**Venue: HR Department, Narayana Nethralaya, ‘A’ Block, Basement, #121/C Chord Road, 1st ‘R’ Block, Rajaji Nagar, Bangalore - 560 010, Ph: +91-XXXXXXXXXX (9 am to 5:30 pm)** **Walk-in Date & Time: Daily walk-in on weekdays (Monday to Saturday between 10 am to 4 pm)** - **Interested applicants are requested to bring their updated resume with...
-
Design & Project Co-ordinator
7 months ago
Indira Nagar, Bengaluru, Karnataka, India Living Walls Full time**DESIGN & PLANNING CO-ORDINATOR** 1. Establish Design document based on the client/Architect/Management. 2. Establish Project budget and Project Master Schedule based on Market studies, details received from the consultants, Analysis etc. 3. Design Development stage - establish progress and track design progress within the established framework of...
-
Design & Planning Co-ordinator
7 months ago
Indiranagar, Bengaluru, Karnataka, India Living Walls Full time**JOB DESCRIPTION FOR DESIGN AND PLANNING CO-ORDINATOR** **1) **Establish design document based on the client | Architect| Management. **2) **Establish Project budget and Project Master Schedule based on market studies, details received from Consultants, analysis etc. **3)** Design Development Stage - Establish progress and track design progress within...
-
Security Incident Co-ordination
1 week ago
Bengaluru, India DXC Technology Full time**Essential job function** - Support Cyber Incident Response actions to ensure proper assessment, containment, mitigation, and documentation - Excellent analytical and investigation skills - Comfortable analysing a variety of malicious artifacts as well as endpoint and network logs - Investigate, document and report on information security issues and...
-
Recruitment Co-ordinator
2 weeks ago
Bengaluru, India Julius Montz GmbH Full time**Description** **HR Coordinator Job Description**: We are looking for an efficient Human Resources (HR) Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions like keeping track of employees records and supporting the interview process. Your role, also, involves performing tasks with a focus to grow our...
-
Patient Care Co-ordinator
2 weeks ago
Rajajinagar, Bengaluru, Karnataka, India Docthub Health Tech Private Limited Full timeDesignation: Patient Care Co-Ordinator Department: Patient Care No. of vacancies: 6 Gender: Male/Female Experience: 0 to 2 years Qualification: PUC/Graduates Languages: Kannada, English & Hindi. Skills required: Computer skill Location: Rajajinagar Joining: Immediate - Accompanying the patients to respective counters/wards. - Respond to patient’s...
-
Sales Co-ordinators
3 days ago
Bengaluru, India yEnhance Consulting Full timeWe have an immediate requirement for Front Desk Managers / Sales Co-ordinators for a reputed gym in Bangalore Position Name: Front Desk Managers / Sales Co-ordinators Location: Sahakar Nagar, Bangalore **Salary**: Rs. 20000 Per Month Fixed + Incentives upto Rs. 30000 Per Month Immediate joiners preferred Please go through the given below job...
-
Managed Services Service Desk Coordinator
3 days ago
Bengaluru, India NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Major Incident and Problem Manager-1
4 months ago
Bengaluru, Karnataka, India Aptiv plc Full time**Major Incident and Problem Manager** **Main purpose**: As the Major Incident & Problem Manager you are responsible for both hands-on Major Incident Management, and at all other times the Problem Management of prior major incidents. You will be responsible for managing the Major Incident process, reporting & governance as well as the co-ordination and...
-
Events Co-ordinator
7 months ago
Bengaluru, India Hilton Full timeEvents Co-ordinator With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Secondary Co-ordinator
2 months ago
Whitefield, Bengaluru, Karnataka, India Vibgyor High School- Kadugodi Full timeAcademic Operations: - Ensure the equipment is available to the teachers for use and confirm their return. - Maintain details & records of updated versions and further instruction regarding the curriculum sent by CO to be maintained and updated regularly. - Should conduct /monitor curriculum workshops. Ensure the plans are available with the Teachers and...
-
Professional 2 - Card and Payments Application
2 weeks ago
Bengaluru, India DXC Technology Full timeThe Resources expected carry out the below Level 2 Production support activities. **Incident Management** - Monitor HP Service Management (HPSM) workflow tool; - Diagnose the incident and work towards resolution of the incident; - Perform detailed investigation along with OEM vendor team and diagnosis with the aim to resolve the incident and restore normal...
-
Events Co-ordinator
7 months ago
Bengaluru, Karnataka, India Hilton Full timeEvents Co-ordinator With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Inventory Co-ordinator
2 months ago
Bengaluru, Karnataka, India QuEST Global Full time**Job Requirements **A Inventory Co-ordinator with strong Mechanical back-ground, who has good exposure of an inventory optimization, material demand planning and coordination support for oil & gas, refinery, petrochemical, and power plants. - Should be able to Lead, guide and train/ develop the peers/ subordinates. - Solely responsible for managing the...
-
Training Co-ordinator Lms
2 days ago
Bengaluru, Karnataka, India ExcelR Solutions Full timeWhy Join ExcelR? 1. Work-Life Balance: Enjoy a fixed 9-hour workday, with alternate Saturdays off, ensuring more time for personal commitments. 2. Flexibility: Benefit from one work-from-home day per month. 3. Supportive Environment: Thrive in a collaborative and growth-oriented workplace. 4. B2B Expertise: Expand your professional skills by working in a...
-
Test Report
2 weeks ago
Bengaluru, India Larsen & Toubro Infotech Limited Full timeActively involved in the entire business process study relating to SAP HCM day to day production incidents, change requests, enhancements and new developments. - Actively involved in the entire configuration of Payroll, Time Management, Personnel Administration and Organizational Management and ESS/MSS Involved in all phases of support process like...
-
Landscape Horticulturist
2 days ago
Bengaluru, India SVB Developers Full time**Routinely inspect site landscape, flower sites, and signage as effective planning and supervision requires.**: - **Supervise the design of flower sites, the procurement of plant material, and the planting and maintenance of these sites**: - **Work with the landscaping Manager & amp; campus Manager) on landscape design in the sites and around...