Am/dm - Air Freight (Chennai, India)

4 days ago

Guindy Chennai Tamil Nadu, India AIT Worldwide Logistics, Inc. Full time

Introduction:
**Come move the world with us**

Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing.

Make AIT Worldwide Logistics the next stop on your career journey

See what our teammates say about working at AIT Worldwide Logistics.

Overview:
The AM/DM - Air Freight_ _is responsible for coordinating the day-to-day air import and export of freight forwarding shipments as per customer requests.

**Responsibilities**:

- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
- Prepare profitable quotations accurately.
- Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
- Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems, and work to resolve customer issues.
- Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications:

- A team player who works well with others - being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Entrepreneurial mindset - own the function, business and growth of the company
- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

- 5-7 years of experience in freight forwarding
- Atleast 3 years of experience in Air Freight
- Knowledge of Cargo Wise
- Strong problem-solving techniques and organizational skills
- Good organizational, analytical and conceptual mindset
- Intuitive, responsible and dynamic personality
- Good communication skills within the team, within the global AIT organization and with external partners
- Demonstrates a great deal of initiative and a strong hands-on mentality
- High customer and service orientation
- High ability to work under pressure and willingness to travel, if needed

What AIT Can Offer You:
AIT India is a growing business that is investing in its people. We offer hybrid and flexible work environment, skill development and learning pathways to help our people perform at their best and be the best version of themselves every single day.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to our teammates.

**Some Benefit Examples Are**
- Relaxed dress code
- 5 hours of volunteering opportunities
- Access to Online-learning Platform
- Health Care & Term insurance benefits
- Annual and Parental Leaves
- Employee Support Program

About AIT Worldwide:
**About AIT Worldwide Logistics**:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core

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