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Customer Support Executive

4 months ago

Bengaluru Karnataka, India futurerole.inc Full time

Initiate conversations with our clients to provide ongoing solutions.
- Provide information and guidance on product features, usage, and benefits.
- Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
- Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
- Tailor communication style to meet the needs and preferences of different clients.
- Help support other customer service groups as needed.

**Requirements**:

- Active listening skills with the ability to understand and address client needs.
- Familiarity with client relationship management principles.
- Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
- Incredible listening and communication skills.
- Demonstrated ability to empathize with clients and provide support with a customer-centric approach

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Quarterly bonus

**Experience**:

- International voice process: 1 year (preferred)
- phonepe voice process: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person