Risk Gtsm

**Job Title**: Risk GTSM - Market Risk SRE
**Location**: Pune

**About Barclays**
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

**Risk and Control Objective**
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

**Hybrid Working**

**BUK & BX - All locations**

Please discuss the detail of the working pattern options for the role with the hiring manager.

**Introduction**:
As a Risk RTB VP responsible for managing the service quality provided to the Risk stake holders and takes E2E responsibility of service operations. The E2E support includes ensuring Application management, service availability and the platform stability.

**What will you be doing?**

Production stability: - Accountable for Production stability, Service availability and Governance.
Business Relationship Management: - Build and maintain strong relationships with Business and Technology stakeholders. Work closely with key stakeholders to make continuous improvement with focus on stability and delivery of critical Business deliverables (SLA adherence)
TechOps and DevOps Focus: - Engagement with Business Operations and development to ensure value driven delivery with agility and stability balance.
Vendor & Delivery Management: - Accountable for day to day operations partnering with the vendor Service Delivery leads.
Tech Delivery: - Responsible for the definition and execution of service improvement plans including RTB projects
Service Reporting/Reviews and Application Management: - Engagement with Global RFT RTB leadership to review KPIs and SLAs.
Service Escalation: -Lead Incident and Problem Management through to resolution. Operational escalation point for Incident, Problem, Change, Release and Configuration Management.
Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management.
Business & Tech Change Delivery: - Responsible for the introduction of new/changed services (Application Onboarding, Decommission). And engage with BTB management to deliver. Impact analysis against the Change Portfolio.
Service improvement: - Managing and owing service improvement plan and Risk identification and mitigation.
Tech Debt and automation focus.

Risk & control
Co-ordinate with Auditors (BIA, KPMG, etc..) and plan the activities.
Plan control exercises and remediate gaps.
Business Facing:
Periodic review of SLA performance, updated on Prod stability.
Approve/Signoff data availability and system access with Business.
BTB Leads Facing:
Organize capacity review meeting with owner on a fixed schedule
Periodic review of open issues impacting prod.
Discuss in detail on the forward changes, arrange trainings to the team on functional changes.
Governance
KPI reporting.
Review the KPI’s periodically and develop the remediation plans.

**What we’re looking for**:

- Experience ranging from 8-10 years with primarily Run The Bank roles in financial institutions, consulting or technology companies or Programme management roles in other industries
- 3-5 years of Strong vendor management skills, able to drive vendor deliverables as per standard SLAs & KPI, should be able to provide professional feedback on vendor services to IT stakeholders.
- Hands-on/technical experience with high proficiency in
- 3-5 years of Windows experience
- 3-5 years of Unix, database technologies primarily in Investment Banking domain. (Exposure to Risk business area will be preferred)
- 1-2 years of strong Project management, Senior Mgmt Stakeholder management skills.
- In-depth knowledge of Investment Bank and IB risk functional knowledge
- Experience with ITIL concepts and best practices. Experience of using configuration management tools and reporting.
- Excellent communication (ver