Sl Initiative-tele Calling Officer

1 week ago


Guwahati, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: SL Initiative-Tele Calling Officer

**Position description**: To support the Sustainable Livelihood Initiative business in ensuring the existence of the Group / client by the way of Tele call verification on a daily basis.

**Primary Responsibilities**:

- To Verify the Existence of the group (SHG/JLG)
- To validate the Correctness of Loan disbursement
- To alert any undesirable practices, deviations/exceptions in lending loans.
- To check whether any external agencies are involved in the process of availing loan.
- To find any commission, fee, charges paid to external agencies/ internal

**Additional Responsibilities**:

- Productivity
- Monthly Target for Tele Calling Officer is 1320 Calls (60 calls/working day)

**Educational qualifications preferred**
- **Category**: Bachelor's Degree, Master's Degree
- **Academic score**: 50% +

**Required work experience**
- **Industry**: BFSI
- **Role**: Fresher/Sales
- **Years of experience**: 1 to 3

**Required Competencies**:

- Positive attitude and Adaptive Skills
- Banking Product & Process Knowledge
- Data interpretation, Planning and Organizing Skills; Communication skills
- Dealing with Internal verticals & external agencies

**Required Knowledge**:
Work experience in the profile

**Required Skills**:
Graduate and above

**Other**:

- Reporting Designation: TELECALLING MANAGER-SLI
- Reporting Department-Sub BU: SL Initiative Support

**Other details



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