QA
2 months ago
**Responsibilities**:
- Conduct quality assurance reviews of education abroad services to ensure compliance with company standards and industry regulations.
- Develop and execute quality assurance processes and procedures, including test plans, checklists, and evaluation criteria.
- Collaborate with cross-functional teams, including counselors, admissions specialists, and visa consultants, to understand service requirements and quality expectations.
- Document and report quality issues or concerns, providing clear and actionable feedback to relevant stakeholders for resolution.
- Monitor and track quality metrics and key performance indicators to assess the effectiveness of service delivery and identify opportunities for enhancement.
- Provide training and guidance to team members on quality assurance best practices, processes, and tools.
- Stay updated on industry trends, regulatory changes, and best practices in education abroad to ensure compliance and continuous improvement.
**Requirements**:
- Bachelor s degree in Education, International Relations, Business, or related field.
- Proven experience working in quality assurance or a related role, preferably in the education or consulting industry.
- Strong understanding of education abroad processes, including university admissions, visa requirements, and cultural considerations.
- Excellent analytical and problem-solving skills, with a keen eye for detail and accuracy.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse teams and stakeholders.
- Proficiency in using quality assurance tools and software, such as audit checklists, quality management systems, or customer feedback platforms.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Passion for education and a commitment to delivering high-quality services to students and clients.
- Previous experience in counseling, admissions, or visa consulting would be a plus.
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