Functional Associate

2 weeks ago

Gurgaon, India Ginni Systems Full time

Join us as a** Functional Associate** in our **Customer Service **team at our **Gurgaon** office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

**What You’ll Achieve**:
**You will**:

- Providing technical support to teams within the organization, and to external clients when required.
- Assisting with systems integrations and installations.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Maintaining and updating technical documents and procedures.
- Identifying and resolving technical issues.
- Managing coordination at zonal levels where required.
- Delivering regular and customized training to teams within the business.
- Preparing maintenance plans and upgrading schedules for the organization's systems.
- Developing reports for teams across the business..

**Take this first step towards your dream career and an insane learning path.**

Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role.

**Essential Skills**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Basic understanding and knowledge of SQL and Oracle (preferred, not mandatory)
- General working knowledge of retail/ ERP systems (preferred, not mandatory).
- Intimate knowledge of an organization's computing systems.
- Ability to explain complex ideas to the clients with limited IT and systems knowledge.
- Exceptional verbal and written communication skills, patience, listening and convincing abilities.
- Extraordinary customer service and relationship management experience critical thinking skills.
- Experience working with data and creating reports.
- Proficient in SQL, Oracle and Excel.
- Preferred hands-on experience with the Exago web platform.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Knowledge of data visualization tools such as Oracle, PL/SQL Crystal, and D2K reports is a plus.

**Desirable Requirements**:

- **
**General working knowledge of retail/ ERP systems.

**Benefits**:
We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:
Ginesys Academy for holistic training and development

Comprehensive health insurance coverage

Excellent rewards and recognition policy

Transparent compensation policy with no unnecessary deduction in CTC

Annual company off-site and a variety of events, celebrations throughout the year

Travelling opportunities between our offices across the country.

Annual Ginesys walkathon & related sporting events

Quarterly Coffee with CEO and more

**Here’s our story; now tell us yours**

“Ginesys One” is India’s best omni retail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

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