Chat Support

4 weeks ago


Chennai Tamil Nadu, India TVS-E Full time

TVS-E provides the right environment for learning new skills and technology across regions by providing challenging work through customized professional development and leadership training. We are always appreciative of new ideas and constantly encourage novel and fresh perspectives. With a friendly work atmosphere, your peers are your “buddies” who are more than glad to help you out.

We work as dynamic teams having great customer connect and holding the highest level of integrity. Join us in our pursuit of excellence as we congruently achieve our goals through quality and innovation.

Chat Support Location : Chennai ABOUT THIS JOB: Engage with customers via live chat to answer questions, provide product details, and guide them through the purchasing process. Identify sales opportunities by understanding customer needs and recommending suitable products or services. Respond promptly to customer inquiries and resolve issues in a timely manner. Assist in achieving sales targets by converting inquiries into sales and upselling additional products or services when appropriate. Provide personalized product recommendations based on customer preferences and behavior. Ensure a seamless online shopping experience by assisting customers with issues related to website navigation, checkout, payment, etc. Collaborate with the sales team to share insights on customer trends and feedback for continuous improvement. Maintain up-to-date knowledge of products, services, and promotions. Log and track customer interactions using CRM software, ensuring accurate data entry and follow-up actions.


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