Customer Relation Executive
1 month ago
**Trivandrum Job Expo**
The Trivandrum Job expo is scheduled for the 6th of May from 9 AM at CCCIET B-HUB, Nalanchira, Trivandrum.
**Role and Responsibilities**
per schedule using CRM solutions.
- Maintain leads received from IIBA website on CRM database or excel.
- Plan SMS Campaigns using the SMS platform for local class sessions.
expressed interest.
- Follow up with them for enrollment, send payment links and arrange for calls with Directors for
specific issues or where the discussion requires expertise
- Maintain lists city wise, course delivery wise (Online, LVC, Classroom) and program wise
(ECBA, CCBA, CBAP) and create a sales funnel for subsequent batches. Automated CRM job.
promotions.
- Transfer the leads to CRM system and manage them for onward management with Automated
CRM system.
- Engage in chat with prospects over mobile when customer initiates a chat from website.
**Calling prospectus for enrollment with skill and tact for maximum enrollment**
- Rigorously follow up each lead for Online, LVC and classroom for enrollment
- Call International leads (US/Canada/UK/Australia /others) and follow up for sessions and enrollments.
- Fix Live virtual class schedules based on time zones (EST/PST/AST/GMT/GST/AEST/AWST)
- Coordinate with the digital marketing teams in SEO/SEM / Social media marketing for courses within the
allocated budgets.
- Follow up with IT vendors for enhancements /bug fixes and testing of new software’s
questions they should enable them to enroll for the course.
- Follow up for enrollment and payments
- Maintain confidentiality and avoid misuse of company database and resources
- Understand company products and services
- Inform participants of session dates and venues
- Arrange for support for trainers where sessions are held.
- Arrange to reschedule training session when minimum number of participants are not available.
- Counsel and advise participants on course options and suggestions and escalate when required.
- Performance oriented go getter in all assignments.
- Keep track of new developments in business analysis and job trends
- Engage with retail participants and corporate HR executives for corporate batches.
**Qualifications and Education Requirements**
- Graduates or Postgraduates with a good communication skills, pleasing manners and interaction skills.
- Able to communicate in English and Hindi and other regional languages. Meticulous in following up and
- maintaining a schedule of activities. Self-motivated with minimum follow up and takes responsibilities.
- office software’s. Willingness to learn new skills.
- Highest integrity and honesty in all interactions with superiors and customers.
- Should be willing to learn new skills and technologies.
- Laptop, phone and WIFI will be provided.
- No Cold canvasing is involved, we only follow customers who contact us.
**Essential Skills**
Minimum 2 to 3 years working in tele calling / Call Centers or Educational training institutes as counselors
and able to follow up on national and international customers.
Excellent English / Hindi and regional language communication skills, able to provide right guidance to
participants on suitability of courses.
Sharp focus on maintaining leads and able to convert them to customers.
Meticulously maintain and follow up leads on a timely manner
**Key result areas**
**1.1 Leads to Sales**
1.2 Converting leads to sales.
1.4 Updating CRM system for effective lead management
1.5 Conversion of leads for Online sales and Live virtual classes for India and global
1.6 Number of retail batches formed in a month for each course city wise.
**2.0 Corporate sales**
2.1 Follow up of corporate clients for appointments for sales calls
2.2 Send brochures and quotes for corporate clients
2.3 Maintain database of corporate customers
3.0 Support activities
3.1 Update retail and global events on website
3.3 Create training calendar for each quarter
3.4 Any activities incidental to the above
4.0 Social media updates
4.1 Update Social media accounts
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: From ₹300,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
Application Deadline: 05/05/2023
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