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Operations Executive

3 months ago

Jalandhar Punjab, India M & P Outsourcing Full time

**Designation: Operations Executive**

**Shift Time: AEST/AEDT Time zone, 9 hours/day including 1-hour break.**

**Working Days: 5 days per week (Alternate Saturday working)**

**International Voice and Chat Process (Logistics)**

**Job Type**: Full-time

**Salary**: ₹30,000.00 - ₹50,000.00 per month

**Schedule**:Day/Night shift

**Experience**:Total work: 1 to 2years (preferred)

**Language**:English (preferred)

**Work Location**: Jalandhar

**Key Qualities**:
▪ Ability to perform in a fast paced environment.

▪ Strong knowledge of the Logistics industry and Microsoft Office Suite.

▪ Ability to build strong customer relations and offer a high level of customer service.

▪ Excellent communication skills.

▪ Attention to details and have a sense of urgency.

**Primary Responsibilities**:
▪ Monitoring All drivers for Linehaul Movements in each State.

customer POD and time of delivery.

▪ Ensuring that all planned refrigerated loads are delivered to the customer at the specified

temperature.

▪ Escalating to Operations manager in each state when there is a fleet breakdown.

▪ Ensuring every load is captured including all INTERSTATE.

▪ National Linehaul planning sheet to be updated providing real time information with Delivery and collection times.

▪ Escalating and flagging late pick-ups / deliveries via phone with each Department.

▪ Responding to all customer enquiries including delivery, arrival times or late deliveries /

▪ Linehaul and local sheet to reflect each other, and to be updated when changes occur on

both sheets.

▪ Advise Linehaul Operations manager of any drivers not completing the tasks in freight 2020 Mobility App.

▪ Ensuring drivers complete internal paperwork daily as required such as Pre-Trip Inspections, Fit for Duty, and Run Sheets.

▪ Ensuring drivers always demonstrate safe work practices.

▪ Calling linehaul drivers advising if their load is ready for departing, or if their load has been delayed.

▪ Escalating issues to Linehaul Operations Manager

▪ Data Entry for all Local & linehaul Bookings

▪ Checking data entry with actuals from the shared linehaul sheet

▪ Checking driver Manifests are correctly entered.

▪ Conducting daily checks

▪ Reviewing all Booking times are accurate in the customer Portals for Example C3 & MYPC

▪ Accepting all loads in customer TMS system, entering arrival and departure times for collections and deliveries

▪ Checking all drivers SPA / Manifest are costed correctly

▪ Correcting all incorrect Manifest in accordance to the report

▪ Recording of all freight bookings in the Transport Management System

▪ Reviewing existing processes and driving change in the business to improve existing processes to become more efficient

▪ Review of driver working hours, work & rest insuring no driver is starting there shift without the correct rest breaks taken

▪ Identify any fatigue events escalate to the Operations manager.

▪ Follow up with drivers and closing out non-conformances.

▪ Check that all Guardian Cameras are functioning report any issues to Operations manager.

▪ Report on all Over Speed to the Operations manager to action

▪ Check fleet availability in each depot daily, informing departments of available trucks and trailers.

▪ Report to each department with fleet utilization

▪ Report any fleet that is stationary for more then 24hours in each department

▪ Analysis and identification of risk trends, problems, and solutions

▪ Analyses, define, diagnose, and resolve problems based on sound logic and rationale

▪ Interact cooperatively with others as a team, including those holding divergent and/or opposing views and goals

▪ Possess extensive knowledge of BFM and standard driver hours

**Qualification and Skills**:
1. Operations Allocator with 1-2 years of experience.

3. Good verbal and written communication skills.

4. Interpersonal skills and the ability to work with people at all levels.

5. Excellent organization and time management.

6. An ability to take initiative.

7. A flexible and practical approach to work & commercial awareness.

8. Discretion when handling confidential information.

9. Maintain a diplomatic approach towards issues.

10. Confidence to provide support to high-profile company staff and board members.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Work Location: In person

Expected Start Date: 19/03/2024