F&b Captains

4 days ago

Ernakulam, India Milestone Career Planner Full time

**Job Title: Food & Beverage Captain**

**Location**: [COCHIN]

**About Us**:
[Insert Hotel and Convention Center Name] is an esteemed 5-star establishment renowned for its exquisite dining experiences, impeccable service, and exceptional convention facilities. We take pride in delivering unparalleled hospitality and creating unforgettable moments for our guests. As part of our commitment to excellence, we are seeking dedicated and experienced individuals to join our team as Food & Beverage Captains.

**Position Overview**:
The Food & Beverage Captain plays a crucial role in ensuring seamless operations and exceptional service delivery within the food and beverage department of our 5-star hotel and convention center. Serving as a leader and role model for the F&B team, the Captain oversees service execution, maintains quality standards, and fosters a culture of excellence to enhance the overall guest dining experience.

**Key Responsibilities**:

- **Service Coordination and Execution**:

- Coordinate and supervise all aspects of food and beverage service, including restaurant dining, banquet events, and room service, to ensure smooth and efficient operations.
- Assign duties and responsibilities to F&B staff members, providing clear direction and guidance to maintain service standards and uphold guest satisfaction.
- Monitor service flow and guest activity, proactively addressing any issues or concerns to ensure a seamless dining experience.
- **Guest Relations and Satisfaction**:

- Welcome guests with warmth and professionalism, ensuring their needs and preferences are understood and accommodated throughout their dining experience.
- Anticipate guest requirements, providing personalized recommendations, and assistance to enhance their dining experience and exceed their expectations.
- Resolve guest complaints or concerns promptly and effectively, demonstrating empathy, problem-solving skills, and a commitment to guest satisfaction.
- **Team Leadership and Training**:

- Lead by example, embodying the values of hospitality, professionalism, and teamwork, and inspiring F&B staff to deliver exceptional service at all times.
- Conduct pre-shift meetings to communicate service expectations, review menu offerings, and provide training on service techniques, standards, and procedures.
- Mentor and coach F&B team members, providing constructive feedback, guidance, and support to promote skill development and performance improvement.
- **Quality Control and Standards Compliance**:

- Ensure that food and beverage offerings meet quality standards and presentation guidelines, conducting regular inspections and monitoring consistency.
- Uphold hygiene and sanitation protocols in accordance with health and safety regulations, maintaining cleanliness and organization in all F&B areas.
- Collaborate with the culinary team and suppliers to monitor food quality, inventory levels, and menu availability, making recommendations for improvements or adjustments as needed.
- **Sales and Upselling**:

- Promote menu items, specials, and beverage selections to guests, leveraging knowledge of offerings and preferences to maximize sales and revenue.
- Encourage upselling and suggestive selling techniques among F&B staff, motivating them to enhance the guest experience and increase average check values.
- Monitor sales performance and trends, identifying opportunities for revenue growth and cost optimization while maintaining guest satisfaction and value.

**Qualifications**:

- High school diploma or equivalent required; hospitality-related education or certification preferred.
- Proven experience (X years) in food and beverage service, including supervisory or leadership roles in a luxury hotel or fine dining establishment.
- Extensive knowledge of food and beverage operations, service standards, and industry best practices.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and senior management.
- Strong leadership abilities, with a demonstrated capacity to motivate, coach, and develop high-performing teams.
- Detail-oriented with a focus on quality, presentation, and guest satisfaction.
- Flexibility to work varying shifts, including weekends and holidays, based on operational needs.

**Salary**: ₹14,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9074953258

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