Customer Service Representative
7 months ago
**JD FOR CUSTOMER SERVICE**
**Company Description**
wiSDom by Sheetal Desai is an independent luxury fragrance house based in Mumbai. Sheetal Desai is a trailblazer in the fine fragrance industry who has pioneered a range of bespoke fine fragrances and luxury fragrant homewares that embody audacious and timeless scents, inspired by fearless poetry, nature, emotions, and culture. These fragrances encourage you to pick your signature scent - something that will linger behind you long after you're gone.
**Role Description**
This is a full-time on-site Customer Service Representative role located in Mumbai. The Customer Service Representative will be responsible for customer support, ensuring customer satisfaction, and delivering an exceptional customer experience. They will be required to handle customer inquiries, and complaints, process orders, and provide product recommendations and advice.
**Qualifications**
- Excellent Customer Service and Customer Support skills
- Strong focus on delivering exceptional Customer Satisfaction and Customer Experience
- Ability to handle a high volume of customer inquiries, complaints, and feedback
- Good product knowledge in fragrances and luxury fragrant homewares will be beneficial but not required
- Excellent verbal and written communication skills in English and Hindi
- Convincing and build strong customer relationship
- Excellent problem-solving skills to resolve customer issues effectively and efficiently
- Strong attention to detail and accuracy when processing customer orders
- Ability to work well in a fast-paced, team-oriented environment
- Minimum 1 year of experience in a customer service role
- Vendor management
- Efficient Procurement
- Bachelor's degree
**Industry**
- Cosmetics
**Employment Type**
- Full-time
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹32,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (required)
**Language**:
- English (required)
- Hindi (required)
Ability to Commute:
- Mumbai, Maharashtra (required)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
**Speak with the employer**
+91 8080846873
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