Chat & Email Process Executive -night Shift

1 month ago


Pune, India Digital Xpressions Full time

**Digital Xpressions -** We are a leading ITES and Software provider, headquartered in Canada with operations in India **(Pune)**. We provide Software and IT enabled services to our clients in USA & Canada by Latest Microsoft Technologies solutions. Digital Xpressions is specialized into IT enabled Services, Web Application development, Web Design ,Digital Marketing, Print Media, Product Development and Strategic IT Consulting.

**Roles & Responsibilities**:

- Replying to user's issues or queries via in a proficient and professional manner
- Handling Chat queries related to post-sales and answering to users
- Communicating with sellers to receive updates about dispatches and deliveries
- Should be able to handle and alleviate customer frustration and issues

**Required Experience and Qualifications**:**Skills Required**:

- Should be emphatic, courteous & always express a sincere desire to help
- Capable of creating fluid sentences with impeccable grammar
- Should be a self-learner and highly self-motivated
- Education: Any Graduate/Post Graduate

Should be able to speak English & Hindi fluently.

**Salary**: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- chat process: 1 year (preferred)

Expected Start Date: 20/03/2023



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