Chat & Email Process Executive -night Shift
1 month ago
**Digital Xpressions -** We are a leading ITES and Software provider, headquartered in Canada with operations in India **(Pune)**. We provide Software and IT enabled services to our clients in USA & Canada by Latest Microsoft Technologies solutions. Digital Xpressions is specialized into IT enabled Services, Web Application development, Web Design ,Digital Marketing, Print Media, Product Development and Strategic IT Consulting.
**Roles & Responsibilities**:
- Replying to user's issues or queries via in a proficient and professional manner
- Handling Chat queries related to post-sales and answering to users
- Communicating with sellers to receive updates about dispatches and deliveries
- Should be able to handle and alleviate customer frustration and issues
**Required Experience and Qualifications**:**Skills Required**:
- Should be emphatic, courteous & always express a sincere desire to help
- Capable of creating fluid sentences with impeccable grammar
- Should be a self-learner and highly self-motivated
- Education: Any Graduate/Post Graduate
Should be able to speak English & Hindi fluently.
**Salary**: ₹15,000.00 - ₹23,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- chat process: 1 year (preferred)
Expected Start Date: 20/03/2023
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