Product Owner

7 months ago

Chennai Tamil Nadu, India Barclays Full time

Job Title: Product Owner
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction

The Product and Proposition'¯Manager is responsible for the management and development of existing and new

products and/or services; and where applicable, ownership of related customer and colleague journeys. The role holder will develop the product'¯strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank,'¯achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

What will you be doing?
- Demonstrate a good understanding of the Bank’s Customer Strategy, in order to support in delivery of this Strategy, by designing and developing solutions that are tailored to customers’ needs.
- Build extensive knowledge of products and services used across applicable Product and Proposition teams, as well as a good understanding of the financial services industry (and relative positioning of the company’s products and services), and use this knowledge when developing products and services
- Define the priorities for delivering the outcomes needed to deliver the Strategy and lead execution of the priorities
- Ensure appropriate Service Level Agreements are in place with operational teams and monitor performance against these Agreements, supporting the business to resolve operational service issues as they arise.
- Contribute ideas as to how Barclays can respond to disruption from new business models, including disruptive models enabled by new Fintech developments.
- Leverage partnerships with teams across Barclays to understand and optimise the operational model to deliver good customer outcomes, efficiencies in the business and reduce the cost of operating the business.
- Advise and influence decision-makers using data, evaluative judgement and comprehensive understanding of the products and services within the team’s remit.
- Possess strong awareness of, and be able to apply, the regulatory and legal requirements needed to maintain

product/service integrity and manage risk in the team by creating reliable and sustainable solutions for mitigating risk; resolving audit findings; reporting at relevant governance fora; making timely escalations and adhering in all ways to the Enterprise Risk Management Framework.

What we’re looking for:

- Customer Focus - Ability to identify, articulate and strongly advocate for customer needs creating customer experiences aligned to business outcome
- Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognises the importance and impact of digital transformation on the bank.
- Product Knowledge - Understands the bank's products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs.
- Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the bank's desired outcomes.
- Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making. Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues.
- Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group and prioritises the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued
- Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the bank's Risk and Control Framework and taking oversight and/or accountability for mitigating risk.

Skills that will help you in the role:

- Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations. Effectively uses available resources (e.g., people and technology) and strives for excellence.
- Analytical Thinking - Applies tools and techniques to gather, process and analyse information using various sour

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