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Researcher

4 months ago

Okhla Industrial Estate Delhi Delhi, India Planofy Events International Full time

**Job Description: Customer Research Analyst (Service Department)**

**Position**: Customer Research Analyst
**Department**: Service Department
**Location**: Okhla Phase 2, Delhi
**Employment Type**: Full-time

**About the Role**:
**Key Responsibilities**:

- **Product Understanding**: Collaborate with clients and internal teams to gain a comprehensive understanding of the products offered, their unique features, and market positioning.
- **Market Research**: Conduct thorough research on product demand, market trends, and competitive landscape across different regions and countries.
- **Demand-Supply Analysis**: Evaluate the demand and supply dynamics of the product in various markets, identifying potential gaps and opportunities for expansion.
- **Pricing Analysis**: Analyze wholesale and retail pricing strategies, including competitive pricing, market variations, and factors influencing pricing across countries.
- **Data-Driven Insights**: Utilize data analytics tools to extract, interpret, and present insights from various data sources, ensuring data-driven decisions.
- **Competitive Analysis**: Research and analyze competitors' products, pricing, market share, and customer base to provide actionable insights for our clients.
- **Customer Base Analysis**: Identify and segment the customer base, including wholesale and retail customers, to better understand purchasing behavior and market trends.
- **Reporting & Recommendations**: Prepare detailed research reports and presentations summarizing key findings and provide actionable recommendations to internal and external stakeholders.
- **Collaboration**: Work closely with the service department, sales, marketing, and product development teams to align research findings with business objectives.

**Qualifications**:

- Bachelor’s degree in Business, Economics, Marketing, or a related field. A Master’s degree is a plus.
- Minimum 2+ years of experience in market research, business analysis, or a related role.
- Strong analytical skills and the ability to interpret complex data sets.
- Proficiency in research tools, data analytics, and market intelligence software.
- Excellent communication and presentation skills.
- Strong attention to detail and ability to work in a fast-paced environment.
- Knowledge of global markets, pricing strategies, and competitive analysis.

**Preferred Skills**
- Experience in the service or manufacturing industry.
- Familiarity with international trade, wholesale, and retail pricing.
- Knowledge of data visualization tools like Power BI, Tableau, or similar.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

Expected Start Date: 30/09/2024